Scheduler for Physical Therapy

The CORE Institute; Fort Myers (FL); On-site; USD 23,000 - 30,000; Full time

Job summary

The CORE Institute in Fort Myers, FL is seeking a scheduling specialist to coordinate PT/OT referrals within our practice management system. You will gather carrier and provider information to ensure proper matching and communicate scheduling details to patients and clinicians.

The role requires 1–2 years of scheduling experience, strong communication with physicians and patients, and solid knowledge of insurance processes.

Qualifications

• 1–2 years of PT/OT scheduling experience or related experience.
• Ability to communicate effectively with physicians, patients, and the public.
• Capable of establishing good working relationships with internal and external customers.
• Knowledge of insurance plans and practice management systems.

Responsibilities

• Schedules PT/OT for the patient within the practice management program based on insurance, patient preference, physician preference, and or location.
• Gathers pertinent information from insurance carriers, physicians, and patient charts to make certain of appropriate matching to contracted service providers.
• Call patients to schedule PT/OT within the required time as designated by policies and procedures.
• Provides ongoing follow-up until successful execution of referral.
• Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Input required data to GE practice management to include administrative comments and coded notes.
• Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule and performs all required documentation of work completed.
• Effectively understands and proactively manages and schedules providers with front office personnel.
• Schedule appointments in the timeframe that allows for appropriate follow-up and execution of authorization as designated by policies and procedures.

Skills

Customer service

Effective communication

Relationship building

Education

High school diploma/GED

Tools

GE Practice Management

EMR / Computer systems

Job description

ESSENTIAL FUNCTIONS

• Schedules PT/OT for the patient within the practice management program based on insurance, patient preference, physician preference, and or location.
• Gathers pertinent information from insurance carriers, physicians, and patient charts to make certain of appropriate matching to contracted service providers.
• Call patients to schedule PT/OT within the required time as designated by policies and procedures.
• Provides ongoing follow-up until successful execution of referral.
• Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Input required data to GE practice management to include administrative comments and coded notes.
• Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule and performs all required documentation of work completed.
• Effectively understands and proactively manages and schedules providers with front office personnel.
• Schedule appointments in the timeframe that allows for appropriate follow-up and execution of authorization as designated by policies and procedures.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• 1-2 years of PT/OT scheduling experience or related experience.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

REQUIREMENTS

• Able to complete and manage per department metrics.
• Ensure 100% of required certifications and authorizations have been obtained.

KNOWLEDGE

• Knowledge of insurance plans.
• Knowledge of computer systems.
• Knowledge of grammar, spelling, and punctuation to type patient information.

SKILLS

• Skill in customer service and an understanding of The code of conduct and culture.
• Skill in communicating effectively with physicians, clinical staff, hospital staff, and the public.
• Skill in establishing good working relationships with both internal and external customers.

Equal Opportunity Employer

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