Scheduler for Physical Therapy

Healthcare Outcomes Performance Co. (HOPCo); Fort Myers (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Healthcare Outcomes Performance Co. (HOPCo) seeks a scheduling professional to arrange PT/OT appointments within our practice management system. You will gather data from carriers, physicians, and charts to ensure proper provider matching and timely scheduling.

You will contact patients to schedule and follow up on referrals, respond to questions, and maintain high satisfaction levels while updating EMR with accurate notes.

Qualifications

• High school diploma or GED preferred.
• 1-2 years PT/OT scheduling experience or related experience.
• Strong communication with physicians, patients, and the public.
• Capable of establishing good working relationships with internal and external customers.
• Able to enter and maintain data accurately in practice management and EMR.

Responsibilities

• Schedule PT/OT for patients within the practice management program based on insurance, patient preference, physician preference, and location.
• Gathers information from insurance carriers, physicians, and patient charts to match to contracted service providers.
• Call patients to schedule PT/OT within required time as designated by policies and procedures.
• Provide ongoing follow-up until successful execution of referral.
• Respond to patient questions and complaints, resolving problems to maintain high patient satisfaction.

Skills

Customer service

Communication

Relationship building

Education

High school diploma/GED

Tools

GE Practice Management

EMR systems

Job description

• Schedules PT/OT for the patient within the practice management program based on insurance, patient

Essential Functions

• Schedules PT/OT for the patient within the practice management program based on insurance, patient

preference, physician preference, and or location.

• Gathers pertinent information from insurance carriers, physicians, and patient charts to make certain of appropriate
• matching to contracted service providers.

• Call patients to schedule PT/OT within the required time as designated by policies and procedures.
• Provides ongoing follow-up until successful execution of referral.
• Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.

• Communicates clinical instructions needed for appointments/procedures.
• Input required data to GE practice management to include administrative comments and coded notes.
• Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule and performs all required documentation of work completed.

• Effectively understands and proactively manages and schedules providers with front office personnel.
• Schedule appointments in the timeframe that allows for appropriate follow-up and execution of authorization as designated by policies and procedures.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

Experience

• 1-2 years of PT/OT scheduling experience or related experience.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

Requirements

• Able to complete and manage per department metrics.
• Ensure 100% of required certifications and authorizations have been obtained.

KNOWLEDGE

• Knowledge of insurance plans.
• Knowledge of computer systems.
• Knowledge of grammar, spelling, and punctuation to type patient information.

Skills

• Skill in customer service and an understanding of The code of conduct and culture.
• Skill in communicating effectively with physicians, clinical staff, hospital staff, and the public.
• Skill in establishing good working relationships with both internal and external customers.