Scheduler / Dispatcher – Construction Operations

Installed Building Products; Tacoma (WA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) match

Job summary

Pacific Partners Insulation South, a BDI Company, is seeking an experienced Scheduler / Dispatcher to own the schedule, coordinate installation crews, and communicate with builders, customers, and field teams in our Tacoma branch.

This role requires strong organization, calm under pressure, and the ability to manage changes with urgency while maintaining accuracy. Pay is $27.00–$30.00 per hour, Monday–Friday, 7:00 AM–4:00 PM; pre-employment drug test and background check are required.

Qualifications

• Experience in scheduling, dispatching, construction, logistics, home services, or similar operations role.
• Strong customer service and communication skills.
• Able to manage multiple priorities and stay organized.
• Ability to handle changes and troubleshoot scheduling issues.

Responsibilities

• Schedule and dispatch installation crews
• Coordinate daily jobs, schedule changes, and customer needs
• Communicate with builders, field superintendents, customers, installers, sales, and managers
• Handle schedule conflicts professionally and confidently
• Make sure crews have accurate job information before they leave
• Pull job information and purchase orders from customer portals
• Create job tickets and maintain accurate information in our systems
• Track open issues and follow through until they’re resolved
• Help solve the inevitable scheduling puzzle when plans change

Skills

Scheduling

Dispatching

Construction

Logistics

Home services

Operations

Job description

• Excellence

Are you the person who can keep crews, customers, schedules, and last-minute changes organized without missing the details?

We’re looking for an experienced Scheduler / Dispatcher with strong customer service skills to help keep our busy construction branch running smoothly.

This is not a basic receptionist or data-entry position. We need someone who can take ownership of the schedule, think ahead, communicate clearly, and keep things moving when the day doesn’t go exactly as planned.

What You'll Do

• Schedule and dispatch installation crews
• Coordinate daily jobs, schedule changes, and customer needs
• Communicate with builders, field superintendents, customers, installers, sales, and managers
• Handle schedule conflicts professionally and confidently
• Make sure crews have accurate job information before they leave
• Pull job information and purchase orders from customer portals
• Create job tickets and maintain accurate information in our systems
• Track open issues and follow through until they’re resolved
• Help solve the inevitable scheduling puzzle when plans change

You’ll Be Great at This If You...

• Stay calm, confident, and professional under pressure while communicating clearly and focusing on solutions
• Are extremely organized and naturally pay attention to details
• Can manage multiple priorities without becoming overwhelmed
• Work with urgency without sacrificing accuracy
• Are comfortable speaking up, asking questions, and communicating schedule changes
• Notice problems before they become bigger problems
• Follow through—you don't need someone reminding you twice
• Have experience in scheduling, dispatching, construction, logistics, home services, or a similar operations role

Why You'll Love Working Here

At Pacific Partners Insulation South, a BDI Company, our employees are what make us successful. We bring our teams together throughout the year for company BBQs, picnics, team events, training, and other opportunities to connect and have some fun.

We offer medical, dental and vision benefits, retirement plans, vacation, paid holidays, and opportunities for growth and advancement.

Our Core Values guide how we work and how we treat each other:

Safety

• Personal Integrity
• Dependability
• Commitment
• Collaboration
• Excellence

A great Scheduler makes the entire operation better. If you're organized, good with people, comfortable handling pressure, and enjoy being the person everyone counts on to keep things moving, we want to meet you.

Pay: $27.00–$30.00 per hour

Schedule: Monday–Friday, 7:00 AM–4:00 PM

Position requires a pre-employment drug test and background check.

Physical Demand

This position is primarily sedentary and performed in a professional office environment. The employee must be able to remain seated for prolonged periods, operate a computer and other office equipment, and perform repetitive motions such as typing and mouse use. The role may occasionally require standing, walking, bending, and lifting light office supplies up to 15 pounds. The employee must have sufficient visual acuity to read printed materials and electronic displays, and sufficient hearing and speech ability to communicate effectively in person and by phone.

Benefits

• Medical, dental, and vision coverage
• Company-paid life insurance
• Longevity Stock Program
• IBP Foundation
• Scholarship opportunities
• Paid vacation and holidaysEmployee Financial Assistance Program
• Opportunities for growth and advancement.
• 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance.

EEO Statement

IBP is an equal-opportunity employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.