Scheduler/Customer Service Representative

Livingoodsonline; Pooler (GA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

Livingoodsonline, Savannah’s largest independent home appliance store, is looking for a skilled Customer Service Representative/Scheduling Coordinator in Pooler, Georgia. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Responsibilities include interacting professionally with customers, scheduling services, and managing service ticket files.

This position offers competitive salary, health, dental, and vision insurance, alongside paid time off and other benefits.

Qualifications

• Previous customer service experience.
• Excellent communication skills and strong telephone etiquette.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Interact with customers in a friendly and professional manner.
• Schedule service on customer's home appliances using software.
• File completed service tickets.

Skills

Communication skills

Customer service experience

Organizational skills

Interpersonal skills

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Livingood’s, Savannah’s largest independent home appliance store, is seeking a skilled, experienced, and reliable Customer Service Representative/ Scheduling Coordinator. We are looking for someone with strong communication skills, who takes pride in their work, and has good attention to detail. The ability to multi-task in a fast-paced environment is a must.

Responsibilities

• Interacts with customers in a friendly and professional manner (incoming and outgoing calls)
• Uses software to schedule service on customer's home appliances. Familiarity with the local area is desirable
• Filing of completed service tickets
• Other duties as assigned by Customer Service Manager

Qualifications

• Previous customer service experience
• High level of ownership, accountability and initiative
• Excellent communication (including strong telephone etiquette), interpersonal and analytical skills
• Ability to demonstrate good judgement when handling customer concerns
• Prioritize multiple tasks in a fast-paced environment
• Ability to develop relationships with customers and colleagues
• Ability to quickly learn new procedures and processes
• Strong organizational and follow-through skills
• Must be reliable, with excellent attendance
• Computer and technology competency

This position offers many outstanding benefits including company health, dental, and vision insurance, paid holidays, paid time off, and much more.

Notice to applicants: We are committed to protecting the safety, health and well being of all employees and other individuals in our workplace. We have established a drug‑free workplace program that balances our respect for individuals with the need to maintain an alcohol and drug‑free environment.