Operations Coordinator- Service/Repair (Savannah)

TK Elevator; Savannah (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Retirement Savings Plan with company match

Paid parental leave

Tuition reimbursement

Vacation days and paid holidays

Job summary

TK Elevator is currently seeking an experienced Operations Coordinator who will oversee all administrative duties associated with the service operations department in Savannah, GA. Responsible for ensuring department efficiency and cost-effectiveness, this role includes managing service tickets, liaising with regional dispatch, and supporting safety operations.

The ideal candidate will have a high school diploma or GED and preferably some elevator repair administrative experience. Benefits include medical coverage, vacation, and 401(k) matching.

Qualifications

• High school diploma or GED is required.
• Some elevator repair administrative work preferred.
• Oracle database knowledge is required.

Responsibilities

• Perform all administrative duties for the service operations department.
• Acts as liaison between branch operations and regional dispatch.
• Assists managers with safety meetings and maintains documentation.

Skills

Administrative skills

Communication skills

Oracle database knowledge

Education

High school diploma or GED

One-year certificate from college or technical school

Job description

What we expect The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Coordinator- Service/Repair in Savannah, GA.

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

Essential Job Functions

• Performs Install Base maintenance as needed. Creates safety inspection tickets.
• Updates on‑call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
• Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
• Tracks Operations systems and tool audits.
• Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)
• Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)
• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
• Creates parts requisitions and receives parts. Reviews weekly report of un‑received invoices.
• Performs research and review for Service Manager which may include running Account History reports, weekly pre‑invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
• Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox.
• Creates safety inspection tickets. Monitors pre‑invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
• Assigns tickets to mechanics, as needed.
• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).
• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).
• Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
• Reviews Work in Progress report (weekly) and submits to regional billers.
• Reviews invoice on‑hold reports and works with the Regional Procurement Department to correct.
• Opens and distributes mail and faxes. (N/A if office has office manager)
• Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)
• Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)

Education & Experience

• High school diploma or GED (general education degree); or one‑year certificate from college or technical school; or three to six months related experience and/or training in basic business administration.
• Some elevator repair administrative work preferred.
• Oracle database knowledge.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending accounts (FSA).
• Health savings account (HSA).
• Supplemental medical plans.
• Company‑paid short‑ and long‑term disability insurance.
• Company‑paid basic life insurance and AD&D.
• Optional life and AD&D coverage.
• Optional spouse and dependent life insurance.
• Identity theft monitoring.
• Pet insurance.
• Company‑paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.
• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment).

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.