Scheduler/Client Coordinator

SYNERGY HomeCare Franchising, LLC; Montgomery (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

SYNERGY HomeCare Franchising, LLC is seeking a Scheduling/Client Care Coordinator to guide and coordinate all scheduling and client relationship activities. You will organize schedules for clients and caregivers, collaborate with the franchise partner and administrator, and ensure high caregiver and client satisfaction.

Some nights/weekends coverage may be needed. Ideal candidates will have 1+ year in healthcare or home care, strong computer skills (Google Suite, Excel), and familiarity with

Qualifications

• Knowledge of scheduling and on-call procedures (preferred).
• 1+ year experience in healthcare or home care (preferred).
• Proficiency with Google Suite, Excel, PowerPoint, etc.
• Familiarity with AxisCare or similar scheduling software (preferred).
• Strong leadership, organizational, and customer service skills.
• Excellent time management and written/verbal communication.

Responsibilities

• Regular communication with caregivers and clients/families.
• Onboarding clients for scheduling transfer and data integrity.
• Retention planning for client services.
• Maintain current client assessment information.
• Assist with onboarding new employees as needed.
• Conduct on-site training to ensure caregiver knowledge.
• Record home assessment information in AxisCare accurately.
• May participate in an on-call rotation.
• Submit weekly staff meeting reports.
• Assist with phones and in-service training.
• Conduct Home Assessments and follow up on client issues.

Skills

Scheduling knowledge

AxisCare

Google Suite

Excel

Leadership

Time management

Communication

On-call coordination

Tools

AxisCare

Google Suite

Excel

Job description

The Scheduling/ Client Care Coordinator reports directly to the General Manager and is responsible for guiding and coordinating all scheduling and client relationship -related activities of the SYNERGY HomeCare business. This requires organizing schedules to accommodate both clients and caregivers, collaborating with the franchise partner and administrator to enhance employee satisfaction, and client check-ins/issue resolution. It is the duty of the Client Care Coordinator/ Scheduler to maintain positive relationships with caregivers and clients. At times, this position requires you to fill in for night-time and/or weekend schedulers and caregivers as needed.

Qualifications:

• Knowledge of scheduling and on-call procedures (preferred)
• Possess at least one year of experience in healthcare or home care, working with the elderly, disabled or individuals requiring supportive services (preferred)
• Proficiency in computer skills (Google Suite, Excel, PowerPoint, etc)
• Knowledge of scheduling software (AxisCare) or CRM preferred
• Must possess leadership skills, organizational skills, customer satisfaction skills, and human relations abilities
• Well-honed time management skills
• Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities:

• Regular communication with caregivers
• Regular communication with clients and their families
• Onboarding of clients to include a complete and thorough transfer of data to schedule
• Retention planning for client’s service
• Updating files and maintaining current client assessment information
• Assist with onboarding new employees, as needed
• Conducting on-site training with the client to ensure caregivers are knowledgeable on how to care for the client
• Record all home assessment information correctly and completely in AxisCare
• May be asked to participate in an on-call rotation
• Submit weekly reports for the staff meeting
• Assist with phones and other in -service training
• Conduct Home Assessments and follow up on client issues

This job description is not intended to be all-inclusive; the employee will be expected to perform other duties as assigned