Client Care Manager

SYNERGY HomeCare Franchising, LLC; Hilton Head Island (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus structure with upside potential

Health, dental, and vision

IRA with employer match

Job summary

SYNERGY HomeCare Franchising, LLC in Hilton Head Island, SC seeks a Client Care Manager to guide client-related activities, lead inquiry management, intake, client care, and quality assurance for staff and clients.

This role focuses on building a positive office culture, maintaining client files and communications, collaborating to enhance satisfaction and revenue growth, and handling after-hours support.

Qualifications

• Two years supervisory or management experience in home care or health-related setting.
• Exceptional customer service skills.
• Possess at least two years experience in healthcare or home care, working with the elderly, disabled, or individuals requiring supportive services.
• Proficiency in computer skills (Google Suite, Excel, PowerPoint, etc).
• Knowledge of scheduling software (AxisCare or similar) and CRM as well as AI (preferred).
• Well-honed time management skills.
• Exemplary communication skills, both verbal and written.

Responsibilities

• Care consultations
• Client communication
• Home/Quality Assurance visits
• Customer service, including service recovery challenges
• Work collaboratively with the office
• Help with inbound calls from both clients and care professionals
• Support with Referral partners/marketing events as needed
• Recommend additional service hours when needed
• Willingness to help as needed after hours and on weekends
• Weekly reporting of accountabilities

Skills

Supervisory experience

Customer service

Healthcare/home care experience

Communication skills

Time management

Tools

AxisCare

Google Suite

Excel

PowerPoint

CRM systems

AI familiarity

Job description

Summary

The Client Care Manager reports directly to the Owners and is responsible for helping guide the client-related activities of the SYNERGY HomeCare business. This position includes leadership and management in areas of the business including Inquiry Management, Intake, Client Care, and Quality Assurance for employees and clients.

This position entails establishing a positive office culture to meet the needs and exceed the expectations of clients. The Client Care Manager will help maintain client files and communication. Additionally, the Client Care Manager will be responsible for collaborating with the office to enhance client satisfaction and revenue growth.

Qualifications

• Two years supervisory or management experience in home care or other health-related setting (preferred)
• Exceptional customer service skills
• Possess at least two years experience in healthcare or home care, working with the elderly, disabled, or individuals requiring supportive services
• Proficiency in computer skills (Google Suite, Excel, PowerPoint, etc)
• Knowledge of scheduling software (AxisCare or similar) and CRM as well as AI (preferred)
• Well-honed time management skills
• Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities

• Care consultations
• Client communication
• Home/Quality Assurance visits
• Customer service, including service recovery challenges
• Work collaboratively with the office
• Help with inbound calls from both clients and care professionals
• Support with Referral partners/marketing events as needed
• Recommend additional service hours when needed
• Willingness to help as needed after hours and on weekends
• Weekly reporting of accountabilities

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable duties as assigned.

Benefits Includes

• Competitive pay
• Bonus structure with significant upside potential
• Health, dental, and vision
• IRA with employer match