Scheduler/Caregiver Support

Comfort Keepers; Durango (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Comfort Keepers is seeking a Scheduler & Caregiver Support to coordinate caregiver schedules, match clients with suitable caregivers, and respond to scheduling changes. The role requires strong organization, responsiveness, and compassionate communication to balance client, caregiver, and business needs.

The ideal candidate will manage multiple priorities, maintain accurate records, and collaborate with leadership to anticipate staffing needs while ensuring HIPAA and Colorado Class A Home Care

Qualifications

• High school diploma or equivalent; healthcare experience preferred.
• At least 2 years in home care, healthcare, senior services, customer service, or scheduling.
• Strong organizational, time-management, and communication skills.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Develop, maintain, and adjust caregiver schedules to ensure visits are staffed.
• Coordinate caregiver assignments based on client needs, availability, and compatibility.
• Proactively identify open shifts and coverage issues and resolve them before impact.
• Respond to call-offs, schedule changes, client requests, and staffing needs.
• Communicate schedule changes clearly with caregivers, clients, families, and team members.
• Maintain scheduling information within company systems.
• Partner with leadership to anticipate future staffing needs.
• Serve as a point of contact for caregivers regarding schedules and day-to-day questions.
• Build positive relationships and support caregiver engagement and retention.
• Conduct proactive caregiver check-ins to identify concerns and changes.
• Escalate significant issues to the appropriate leader.
• Reinforce attendance, punctuality, communication, professionalism, and client service.
• Maintain confidentiality and HIPAA compliance.
• Collaborate with recruitment, onboarding, client care, and operations.

Skills

Organizational skills

Time-management

Verbal communication

Written communication

Multitasking

Scheduling software

Problem-solving

Reliability / accountability

Education

High school diploma or equivalent

Healthcare experience preferred

Tools

Scheduling software

Job description

The Scheduler & Caregiver Support position is responsible for coordinating caregiver schedules, maintaining appropriate client-caregiver matches, responding to scheduling changes, and serving as a primary point of support for caregivers.

The ideal candidate is highly organized, responsive, compassionate, and able to make sound decisions in a fast-paced environment. This role requires strong communication skills and the ability to balance the needs of clients, caregivers, and the business while supporting Comfort Keepers' commitment to providing uplifting in-home care.

Essential Duties and Responsibilities

Scheduling & Client Coverage

• Develop, maintain, and adjust caregiver schedules to ensure client visits are appropriately staffed.
• Coordinate caregiver assignments based on client needs, caregiver skills, availability, location, compatibility, and continuity of care.
• Proactively identify open shifts and coverage concerns and work to resolve them before they impact client service.
• Respond quickly to call-offs, schedule changes, client requests, and other staffing needs.
• Communicate schedule changes clearly and promptly with caregivers, clients, families, and appropriate team members.
• Help minimize missed visits, late arrivals, overtime, and unnecessary travel whenever possible.
• Maintain accurate scheduling information within the company's scheduling and operating systems.
• Partner with the leadership team to anticipate future staffing needs based on client growth and caregiver availability.

Caregiver Support

• Serve as a consistent and approachable point of contact for caregivers regarding schedules, availability, client assignments, and day-to-day questions.
• Build positive working relationships with caregivers and help them feel valued, informed, and supported.
• Conduct proactive caregiver check-ins to identify concerns, scheduling needs, availability changes, and opportunities for additional hours.
• Assist caregivers in resolving routine workplace concerns and escal at significant issues to the appropriate leader.
• Reinforce expectations regarding attendance, punctuality, communication, professionalism, and client service.
• Help recognize caregiver accomplishments, milestones, and exceptional performance.
• Support caregiver engagement and retention by helping create a positive and responsive employee experience.

Communication & Coordination

• Maintain professional, compassionate, and timely communication with clients, families, caregivers, and coworkers.
• Document scheduling issues, caregiver communications, call-offs, and other relevant information accurately.
• Communicate emerging caregiver or client concerns to the appropriate member of the leadership team.
• Collaborate closely with recruitment, onboarding, client care, and operations to ensure caregiver capacity aligns with client needs..
• Maintain confidentiality and handle sensitive client and employee information appropriately.

Quality Assurance & Compliance

• Participate in Quality Management Program (QMP) audits
• Maintain Confidentiality in accordance with HIPAA requirements
• Ensure compliance with Colorado Class A Home Care Agency regulations, Comfort Keepers policies and accreditation standards
• Assist with quality improvement initiatives

Qualifications, Knowledge, Skills & Abilities

• High school diploma or equivalent required; additional education or relevant healthcare experience preferred.
• Minimum of two (2) years of experience in home care, healthcare, senior services, customer service, scheduling or a related field.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and frequent changes while maintaining attention to detail.
• Strong problem-solving skills and the ability to remain professional under pressure.
• Comfortable communicating by phone, text, email, and scheduling software.
• Ability to develop positive relationships with caregivers, clients, families, and coworkers.
• Dependable, proactive, and willing to take ownership of problems through resolution.
• Home care or healthcare scheduling experience strongly preferred.

Licensure & Requirements

• Valid driver’s license.
• Current automobile insurance.
• Reliable transportation.
• Ability to travel throughout the service area.
• Ability to pass all required background screenings.
• Meet all Colorado Class A Home Care Agency employment requirements.

Working Conditions

Occasional local travel throughout the service area

May require occasional evening or weekend work to meet operational needs.

Will participate in an on-call rotation