Scheduler Cancer Center Lead

Cone Health Medical Group; Greensboro (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Cone Health Cancer Center seeks a Scheduler Lead to coordinate and schedule all medical oncology appointments for new and established patients, including laboratory, infusion, physician/APP visits, injections, nutrition, genetics counseling, and education. The role ensures timely scheduling and collaboration with providers to deliver appropriate care.

Under supervision, the Scheduler Lead may assist with coordinating internal and external referrals and support other schedulers during high

Qualifications

• Required: High School Diploma or equivalent.
• Required: 2-4 years of appointment scheduling, medical office front desk, or patient care experience.

Responsibilities

• Assists in scheduling all medical oncology appointments requested at the direction of the provider or member of the provider team while following scheduling guidelines established by the campus.
• Responds to incoming telephone calls and voicemail messages from patients related to scheduling in a timely manner to address requests, questions and concerns.
• Assists other cancer center schedulers in completing urgent scheduling needs, as well as offering assistance to other schedulers during periods of heavy workloads.
• Demonstrates courtesy, dignity, professionalism, and sincerity when communicating with patients, as well as reviews appointments to ensure understanding when needed.
• Answers patient questions related to scheduling and working with patients to resolve any issues, concerns, or conflicts.
• Reschedules patient appointments when required and informs physician/nurse if patient is rescheduling chemotherapy appointment.
• Schedules appointments requiring prior authorization within established guidelines to ensure authorization can be obtained before services are rendered.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Job description

The Scheduler Cancer Center Lead coordinates and schedules all medical oncology appointments for new and established patients such as, laboratory, chemotherapy/infusion, physician/Advanced Practice Provider new patient and follow up, injections, nutrition, genetics counseling, and education. Working under general supervision, this role may also assist with the coordination of internal and external referral appointments as requested by their providers, nurses, and other patient care team member in order to provide the patient with the appropriate care they need.

Essential Job Function:

• Assists in scheduling all medical oncology appointments requested at the direction of the provider or member of the provider team while following scheduling guidelines established by the campus.
• Responds to incoming telephone calls and voicemail messages from patients related to scheduling in a timely manner to address requests, questions and concerns.
• Assists other cancer center schedulers in completing urgent scheduling needs, as well as offering assistance to other schedulers during periods of heavy workloads.
• Demonstrates courtesy, dignity, professionalism, and sincerity when communicating with patients, as well as reviews appointments to ensure understanding when needed.
• Answers patient questions related to scheduling and working with patients to resolve any issues, concerns, or conflicts.
• Reschedules patient appointments when required and informs physician/nurse if patient is rescheduling chemotherapy appointment.
• Schedules appointments requiring prior authorization within established guidelines to ensure authorization can be obtained before services are rendered.
• Performs other duties as assigned.

Education:

• Required: High School Diploma or equivalent.

Experience:

• Required: 2-4 years of appointment scheduling, medical office front desk, or patient care experience.