SCHEDULER -CALL CENTER

COOPER PEDIATRICS; New Jersey; Hybrid; USD 42,000 - 52,000; Full time

Job summary

Cooper University Health Care in New Jersey seeks an experienced medical office coordinator to schedule appointments, verify insurance, and explain financial requirements to patients. The role emphasizes professionalism, accuracy, and strong EMR skills in a fast-paced environment.

The candidate should have 3+ years in medical office/insurance settings, a High School Diploma or GED, and proficiency with Word/Excel. This position offers opportunities within a comprehensive benefits program.

Qualifications

• Extensive knowledge of medical terminology and radiology terminology.
• Minimum 3 years medical office/authorization/insurance experience, preferred.
• Positive, upbeat disposition with ability to multitask in a fast-paced environment.
• Proficient in Word/Excel and EMR; strong organizational skills.

Responsibilities

• Scheduling appointments and coordinating patient care.
• Verifying insurance eligibility prior to service delivery.
• Explaining financial requirements and authorization process to patients.
• Accurately processing requests in a time-sensitive environment.
• Handling calls professionally and directing inquiries appropriately.

Skills

Medical terminology

Insurance eligibility

Scheduling appointments

Customer service

EMR proficiency

Education

High School Diploma or GED

Tools

Word

Excel

EMR systems

Job description

About us

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Short Description

• Knowledge of medical insurance terminology, computer skills for scheduling and familiarity of general officeprocedures and equipment, arranging appointments for care, providing exceptional customer service
• Verifying insurance eligibility and ensuring that insurance requirements are met prior to delivery of service
• Explains financial requirements to the patients or responsible parties including authorization process and deductibles
• Accurately processes all requests and documents appropriate information within a time-sensitive environment
• Ability to deal with the public with professionalism and compassion in stressful situations and prevent, calm, or defuse irate callers and patients by working with them to identify concerns and properly directs calls
• Ability to hear inquiries from patients, physicians, clients or staff,answer phone and speak with patients

Experience Required

• Extensive knowledge of medical/radiology terminology
• Minimum 3 years medical office/authorization/insurance experience, preferred
• Positive, upbeat disposition with ability to multitask in fast-paced environment
• Must be proficient in Word/Excel and EMR, have good organizational skills

Education Requirements

High School Diploma or equivalent.