Scheduler/Backup Dispatcher

Gadabout Transportation Services Inc.; City of Ithaca (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (emr

Short Term Disability

Long Term Disability

Life & AD&D Insurance

Paid Time Off

Paid holidays

Job summary

Gadabout Transportation Services Inc. is seeking a Scheduler/Backup Dispatcher in Ithaca, NY. The role coordinates ride scheduling, driver assignments, and rider support with minimal supervision, reporting to the Executive Assistant and Executive Director.

Typical hours are 40 per week with little or no weekend work, and a wage commensurate with experience. Responsibilities include using QRydes to schedule rides, triaging requests, organizing drivers, and maintaining rider records.

Qualifications

• Familiarity with local community and geography
• Proficient with computers and standard office software
• Detail oriented and organized
• Strong communication and coordination skills
• Ability to understand needs of older adults and people with disabilities
• Previous scheduling/dispatching experience helpful
• Prior QRydes experience helpful

Responsibilities

• Use QRydes to schedule rides on Gadabout buses.
• Suggest alternatives and triage ride requests.
• Schedule approved drivers and arrange substitutes as needed.
• Communicate with drivers by radio, phone, or tablet to assist with schedules.
• Keep records of rider requests, status, and needs for assistance.
• Perform other duties including backup dispatching and on-the-job training.

Skills

Community knowledge

Computer literacy

Attention to detail

Communication

Organizational skills

Empathy for riders

Scheduling experience

QRydes experience

Tools

Scheduling software QRydes

Job description

Description

The Scheduler/Backup Dispatcher plays a crucial role in coordinating route services for Gadabout Transportation Services Inc.

Reporting to the Executive Assistant and the Executive Director, they will frequently work independently, and must be able to carry out assigned duties with minimal supervision.

They must efficiently carry out assigned duties, demonstrating flexibility, strong communication, and organizational skills. Position may incur minimal overtime while learning, but is not expected to be excessive. 40 hours per week, with no weekends expected.

Hourly wage commensurate with experience.

Requirements

Duties and Responsibilities:

• 1. Using Gadabout’s scheduling software, QRydes, a customized scheduling software:
  • a. Schedule rides on Gadabout buses.
  • b. Suggest alternatives if unable to meet requests:
    • ii. Find and assign rides for passengers that need to be added on to an existing schedule, that weren’t ready at their original pickup time, or for some other reason.
    • iii. Triage telephone requests related to scheduled rides.
• 2. Schedule approved drivers:
  • a. Organize appropriate drivers for each schedule.
  • b. Call volunteer drivers to request their services as necessary.
  • c. Prepare schedule sheets for drivers.
  • d. Arrange substitutes for driver callouts.
• 3. Communicate with drivers by radio, phone, or on-board tablet to assist them with their schedules throughout the day.
  • a. Assist drivers with questions they may have regarding their schedules and while operating the service.
• 4. Keep records of individual rider requests, their status and need for assistance in using the Gadabout service.
• 5. Other duties as assigned include but are not limited to backup dispatcher, (OJT will be provided for dispatching).

Qualifications:

• 1. Familiarity with community and geographical locations.
• 2. Computer literacy.
• 3. Detail oriented
• 4. Communication and organizational skills
• 5. Ability to understand the needs of older adults and people with disabilities.
• 6. Previous scheduling and/or dispatching experience is helpful
• 7. Prior QRydes experience is helpful

Benefits (from day of hire):

• 1. Employer Paid Medical, Dental, Vision insurance for employee
• 2. Employer Paid Short Term Disability
• 3. Employer Paid Long Term Disability
• 4. Employer Paid Life & AD&D Insurance
• 5. Paid Time Off earned
• 6. Paid holidays