Dispatcher

Bethesda Group; Colorado Springs (CO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical & Prescription

Dental & Vision

Wellness Program

Telemedicine

FSA & HSA

Life Insurance

Disability Insurance

Voluntary Life

Voluntary Short-Term Disability

Legal Shield

IDShield

EAP

Paid Time Off

Job summary

Bethesda Group in Colorado Springs seeks a Transportation Dispatcher to schedule and dispatch drivers and service vehicles to meet participant needs. You will maintain up-to-date data in scheduling software and generate reports for management and clients.

Your responsibilities include relaying information, coordinating with supervisors, and ensuring clear communication across teams. The role requires strong organizational skills, multitasking ability, and dependable on-call availability.

Qualifications

• High school diploma or equivalent.
• Two years of transportation or logistics experience as a Driver or Driver/Coordinator or administrative experience, preferably in a Transportation Department.
• Excellent written and verbal communication skills and ability to interact clearly with internal and external customers.
• One year of experience working with the frail, elderly population is preferred.
• Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public.
• Able to multitask and maintain accurate records.
• Proficient with computer applications and software.
• Knowledge of transportation safety principles, practices.

Responsibilities

• Schedule and dispatch Drivers and service vehicles to locations per participant needs and company specifications using radios, computer or telephones.
• Keep scheduling software up to date with current data and participant information.
• Provide data reports to management, customers or programs as needed.
• Relay messages between Drivers and RMHCS points of contact with clear communication.
• Coordinate with Supervisor and Transportation staff to address questions, problems and requests for service or equipment.
• Review manifests with Supervisor to determine vehicle and personnel requirements and monitor location/utilization.
• Advise personnel about traffic problems and hazards.
• Consider impact of decisions on other departments and the company while partnering effectively.
• Maintain detailed notes and documentation.
• Attend IDT meetings as part of the Interdisciplinary Team.
• On-call rotation: 24 hours weekly, be available for emergent afterhours transportation.
• Perform other duties as assigned.

Skills

Technical Expertise

Problem Solving

Teamwork

Effective Communication

Results Oriented

Personal Credibility

Quality Focus

People Focus

Flexibility

Education

High school diploma or equivalent

Job description

Job Details:

Job Location: Colorado Springs Pikes Peak Location - Colorado Springs, CO, Position Type: Full Time, Salary Range: $19.00 - $21.85Hourly

MISSION:

Improving lives, Optimizing wellness, Promoting independence

COMPETENCIES:

• Technical Expertise
• Problem Solving
• Teamwork
• Effective Communication
• Results Oriented
• Personal Credibility
• Quality Focus
• People Focus
• Flexibility

RESPONSIBILITIES AND DUTIES:

• Schedule and dispatch Drivers and service vehicles to appropriate locations according to participant need and company specifications using radios, computer or telephones ensuring fair and equitable assignments
• Keeps scheduling software up to date with current data and participant information ensuring software meets the needs of the department
• Data report extrapolation to provide to management, customers or programs as needed
• Relay messages and information to or from Drivers and RMHCS points of contact ensuring clear and concise communication
• Confer with Supervisor and Transportation personnel in order to address questions, problems and requests for service or equipment ensuring supervisor is informed of any supervision, or staffing issues
• Works with Supervisor to review manifest and determine types or amounts of vehicles and personnel required. Monitor personnel and/or equipment locations and utilization in order to better coordinate service and schedules
• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions and other hazards
• Considers the impact of the decisions on other departments and the company as a whole, while demonstrating effective partnership management skills
• Must maintain detailed notes and documentation
• Serves as a member of theInterdisciplinary Team and attends daily IDT meetings
• Dispatchers are required to participate in 24 hour on call weekly rotation, which requires staff to answer the phone 24/7 and be available to provide emergent afterhours transportation as needed
• Other duties as requested/assigned

Qualifications:

• High school diploma or equivalent
• Two years of transportation or logistics experience as a Driver or Driver/Coordinator or administrative experience, preferably in a Transportation Department
• Must have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customers
• One year of experience working with the frail, elderly population is preferred
• Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public
• Must be able to multitask and have effective record keeping skills
• Must be knowledgeable in computer applications and software
• Knowledge of principles, practices, and of safety requirements pertaining to the Transportation industry
• Ability to work independently with minimal supervision

We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time,part-time,orPRN/casual), job grade and length of service.