Scheduler (104612)

U.S. Dermatology Partners; Tyler (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

U.S. Dermatology Partners in Tyler, TX is seeking an administrative professional for the Corporate Call Center. You will schedule provider appointments, verify demographics and insurance, and assist patients and staff with clerical tasks.

This full-time role requires at least one year in a medical office and proficiency with MS Excel, Word, and Outlook, plus knowledge of HIPAA guidelines. You will answer phones, route calls, and support a high-quality patient experience.

Qualifications

• Minimum one year of work experience in a medical office.
• Proficiency with MS Excel, Word, and Outlook.
• Ability to communicate clearly in English.
• Strong attention to detail and accuracy.

Responsibilities

• Schedule all appointments for providers in the system.
• Verify patient demographic and insurance information.
• Confirm appointments and answer questions about appointments.
• Instruct patients on locations and directions.
• Enter data into computer and retrieve information.
• Answer phones and route callers to the correct extensions.
• Adhere to safety policies and provide high-quality service.
• Perform other duties as needed.

Skills

Detail oriented

Professional attitude

Reliability

Interpersonal skills

English communication

Time management

Medical office experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Details

Job Location: Corporate-Call Center - Tyler, TX 75701, Position Type: Full Time, Salary Range: $15.00 - $17.00, Job Category: Admin - Clerical

Job Summary

Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:

Duties and Responsibilities

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Experience Requirements

Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities

This position has no supervisory responsibilities.