Scheduler

SSM Health; Wisconsin; Hybrid; USD 22,000 - 30,000; Full time

Job summary

SSM Health in Wisconsin is seeking a Scheduler to support patient access by coordinating appointments, referrals, and provider scheduling. This role focuses on delivering a smooth patient experience and accurate data entry in the EMR.

Mostly remote with onsite coverage as needed in Madison and Sun Prairie; standard day shift, 40 hours weekly. No prior experience required.

Qualifications

• High School diploma/GED or 10 years of work experience
• No prior experience required

Responsibilities

• Coordinates scheduling and referrals to other healthcare providers and services. Obtains approval for schedule changes or cancellations as appropriate.
• Assists with maintenance and updating of provider contact information.
• Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system.
• Follows site-specific protocols and maintains up-to-date documentation to ensure compliance.
• Performs other duties as assigned.

Job description

It's more than a career, it's a calling.

WI-REMOTE

Worker Type: Regular

Job Highlights: Join a team where your work maters - every moment, every patient, every community. At SSM health, you'll be empowered to grow, supported to thrive and inspired to make a lasting impact.

In this role, Schedulers at SSM Health are an important part of the patient experience, as they are generally the first person that helps the patient navigate their care. Schedulers help patients get the right appointment with the right provider at the right time.

Department: Behavioral Health Scheduling

Schedule: This mostly remote, Scheduler will cover PTO for onsite when needed at Madison East on Stoughton Rd and Madison West on High Point Rd Sun Prairie and Janesville. Training will be onsite for up to six months. Hours will be between 8-5

SSM Health - We bring out the incredible in you, every day.

Job Summary:

Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Coordinates scheduling and referrals to other healthcare providers and services. Obtains approval for schedule changes or cancellations as appropriate.
• Assists with maintenance and updating of provider contact information.
• Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system.
• Follows site-specific protocols and maintains up-to-date documentation to ensure compliance.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department: 7880840164 CO Dane Centralized Operations

Work Shift: Day Shift (United States of America)

Scheduled Weekly Hours: 40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?_ga=2.205881493.704955970.1667719643-240470506.1667719643)