Scheduler

Holy Family Medical Center; Des Plaines (IL); On-site; USD 25,000 - 32,000; Full time

Job summary

Holy Family Medical Center in Des Plaines, IL is seeking a Centralized Scheduler for a fast-paced, fully on-site role. You will handle scheduling for tests and procedures across multiple departments, ensuring accurate patient demographics and insurance authorizations are captured in the system.

The position emphasizes teamwork, customer service, and efficient communication, with staggered start times and a daytime schedule designed to support work-life balance while meeting patient needs.

Qualifications

• Customer service experience required
• Strong clerical and computer skills required
• Knowledge of medical terminology preferred
• Ability to multi-task and meet deadlines
• Effective written and verbal communication skills

Responsibilities

• Schedule tests and procedures for patients across departments
• Coordinate with departments to arrange equipment, staff, and supplies
• Enter accurate patient demographics, insurance, and authorizations into the system
• Distribute surgical schedule and on-call lists to departments and personnel

Skills

Customer Services

Clerical skills

Computer skills

Multi-tasking

Communication skills

Education

High School Graduate or GED Equivalent

Job description

• Schedule: Days, Staggered Start Times between 7:00 AM- 9:30 AM Staggered End Times 3:30 PM- 6:00 PM
• Facility: Onsite Holy Family Medical Center
• Location: Des Plaines, IL 60016

Overview

• Description: Centralized Scheduling
• Schedule: Days, Staggered Start Times between 7:00 AM- 9:30 AM Staggered End Times 3:30 PM- 6:00 PM
• Facility: Onsite Holy Family Medical Center
• Location: Des Plaines, IL 60016

Why Holy Family Medical Center?

• Join a respected healthcare organization dedicated to providing exceptional patient care and service to the community.
• 100% onsite role with direct team collaboration, hands-on training, and ongoing support from leadership.
• Staggered start times available, offering scheduling options that support work-life balance while meeting patient needs.
• Make a difference every day by helping patients access the care they need through accurate and efficient appointment scheduling.
• Fast-paced, team-oriented environment where your customer service and communication skills are highly valued.
• Growth and development opportunities within a healthcare system committed to employee success.

Our Interview Process

• Quick and streamlined interview process, allowing qualified candidates to move through the hiring process efficiently.
• Supportive culture focused on teamwork, patient satisfaction, and delivering a positive experience for every patient interaction.
• Great opportunity for individuals with call center, customer service, healthcare administration, or scheduling experience looking to build a rewarding career in healthcare.

Responsibilities

The centralized scheduler is directly accountable to the Admitting Leadership the Centralized Scheduler routinely schedules tests/procedure cases for all patients where services occur as a scheduled event. This may include, but is not limited to; Clinic visits, Surgery, G.I. Lab, Cardiac Cath Lab, Radiology, Respiratory Therapy, Nutritional Services, Infusion units or any other location where scheduling of a test or procedure may occur. Coordinates with departments as necessary. Ensures that accurate, complete and thorough patient demographics are entered into the computer system, including insurance and authorizations if applicable. Notifies departments as necessary of various services that may require, equipment, instrumentation and supplies from outside vendors for scheduled surgeries. Prepares and distributes the surgical schedule and on call list to appropriate departments or personnel.

EDUCATION, EXPERIENCE, TRAINING

• High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)
• Knowledge of multiple insurance authorization requirements
• 1-2 year previous experience in a hospital environment preferred
• Knowledge of medical terminology
• Effective written and verbal communication skills
• Ability to multi-task, prioritize needs to meet required timelines
• Analytical and problem-solving skills
• Customer Services experience required
• Strong clerical and computer skills.

Pay Transparency

offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $18.50 to $23.13 The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf