Scheduler (Bilingual Chinese)

Astrana Health

California (MO)

On-site

USD 26,174 - 28,929

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

A healthcare provider is seeking a detail-oriented Scheduler (Bilingual Chinese) for their team in California. This full-time role involves managing patient appointments, conducting insurance verifications, and ensuring effective communication between patients and healthcare providers. Ideal candidates are organized, proactive, and skilled in interacting with patients while being fluent in Mandarin. Salary ranges from $19.00 to $21.00 per hour, with opportunities for growth in a supportive clinic environment.

Qualifications

Fluency in Mandarin is required; additional language skills are preferred.
Prior experience in a medical or radiology office is preferred.
Familiarity with insurance verification and scheduling systems.

Responsibilities

Coordinate patient appointments and manage communication with providers and patients.
Review and confirm referring provider orders and insurance authorizations.
Provide interpretation or translation as needed.

Skills

Fluency in Mandarin

Strong communication skills

Job description

Join to apply for the Scheduler (Bilingual Chinese) role at Astrana Health

1 day ago Be among the first 25 applicants

Join to apply for the Scheduler (Bilingual Chinese) role at Astrana Health

Compensation: $19.00 - $21.00 / hour

Department: Clinic Ops

Location: 9700 Flair Drive, El Monte, CA 91731

Compensation: $19.00 - $21.00 / hour

Description

Astrana Health is seeking a detail-oriented and bilingual Scheduler to join our team. In this role, you’ll be responsible for coordinating patient appointments, managing communication with providers and patients, and supporting the daily operations of the department. Fluency in Mandarin is required, and additional language skills are a plus. This position is ideal for someone who is organized, proactive, and committed to delivering exceptional patient service in a healthcare setting.

What You'll Do

Answer phone calls promptly and transfer to the appropriate department
Schedule radiology procedures and exams; provide preparation instructions to patients
Review and confirm referring provider orders and insurance authorizations
Contact patients and physician offices to confirm appointments and deliver exam prep details
Verify insurance coverage as needed
Monitor and respond to incoming faxes from referring providers
Fax reports to requesting physician offices
Provide interpretation or translation as needed (Mandarin required)
Assist other departments with obtaining medical history or insurance information
Contact IPAs or insurance providers to initiate authorization requests as directed
Request prior imaging records from outside facilities when necessary
Cross-train and support front desk operations as needed
Complete other administrative duties as assigned by supervisors or managers
Participate in monthly office meetings

Qualifications

Fluency in Mandarin is a must; additional language skills are a plus
Prior experience in a medical or radiology office preferred
Familiarity with insurance verification and scheduling systems
Strong communication and interpersonal skills
Excellent time management and multitasking abilities
Dependable, team-oriented, and patient-focused

You’d Be Great for This Role if:

You’ve verified insurance before and can confidently navigate different health plans
You enjoy interacting with patients and making sure they feel informed and cared for
You’re a strong communicator who can work well with both clinical and administrative teams

Environmental Job Requirements and Working Conditions

This is a full-time, in-person position with a schedule of Monday–Friday during standard business hours, plus rotating half-day Saturdays. The role is based at our clinic located at:
18575 E. Gale Ave., Suite 105, City of Industry, CA 91748.
The total compensation target pay range for this role is: $19.00 - $21.00 per hour. The salary range represents our national target range for this role

Seniority level