Medical Receptionist

Compunnel Inc.; Alhambra (CA); On-site; USD 24,992 - 35,594; Full time

Job summary

Compunnel Inc. is seeking a Patient Access Liaison II to enhance patient experience within a busy healthcare system. This entry-level role involves managing patient communications, scheduling, and insurance verification, ensuring exceptional service. Ideal candidates will have a high school diploma and relevant experience in customer service or healthcare.

Qualifications

• Minimum of two years of experience in a call center or healthcare environment.
• Strong communication skills required.
• Ability to multitask in a fast-paced setting.

Responsibilities

• Act as the first point of contact for patient access via phone and online.
• Schedule and confirm patient appointments.
• Verify insurance eligibility and coverage.

Skills

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Vocational certification in healthcare-related areas

Associate’s or bachelor’s degree in healthcare or related field

Tools

Call management systems

Electronic communication platforms

Job description

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This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.99/hr - $21.99/hr

Direct message the job poster from Compunnel Inc.

We are seeking an experienced and service-oriented Patient Access Liaison II to serve as a primary point of contact for patients accessing care within a busy healthcare system. This role involves managing a high volume of inbound and outbound communications, supporting patient scheduling, registration, and insurance verification, while ensuring exceptional service throughout the patient experience.

Key Responsibilities:

• Act as the first point of contact for patient access via phone, messaging, and online platforms.
• Schedule, confirm, and update patient appointments, both initial and follow-up.
• Register patients and verify insurance eligibility and coverage.
• Respond professionally and clearly via phone, email, text, and other communication tools.
• Provide general information to patients and appropriately route complex inquiries.
• Perform accurate and timely data entry, ensuring data integrity and record reconciliation.
• Uphold a high standard of customer service and professionalism in all patient interactions.

Required Qualifications:

• High school diploma or equivalent.
• Minimum of two (2) years of verifiable, hands-on experience in a call center, customer service, and/or healthcare environment.
• Strong verbal and written communication skills.
• Proven ability to multitask in a fast-paced, high-volume setting.
• Familiarity with call management systems and electronic communication platforms.

Preferred Qualifications:

• Vocational certification in healthcare-related areas such as scheduling, registration, or medical assistance.
• Associate’s or bachelor’s degree in healthcare, Business, Operations, or a related field.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care, Hospitals, and Telephone Call Centers

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