Front Desk Receptionist I - PCP (Bilingual Chinese)

Astrana Health; Alhambra (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Astrana Health is seeking a Bilingual Front Desk Receptionist I to enhance patients' experiences at their primary care clinic. The ideal candidate will excel in communication and organization, ensuring a welcoming environment. This full-time role requires fluency in Chinese and a strong background in front desk operations.

Qualifications

• Fluent in Chinese (Cantonese/Mandarin).
• Experience handling front desk coordination.
• Comfortable interacting with patients and staff.

Responsibilities

• Greet patients and manage multiple-line phone system.
• Maintain reception area and handle filing.
• Provide information and manage appointments.

Skills

Strong communication skills

Detail oriented

Organizational skills

Education

Minimum 1 year of experience in a hospital or clinic

Tools

Electronic health record (EHR) systems

Job description

Front Desk Receptionist I - PCP (Bilingual Chinese)

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Front Desk Receptionist I - PCP (Bilingual Chinese)

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Compensation: $20.00 - $23.00 / hour

Department: AMG - Clinic Ops

Location: 1658 W. Valley Blvd. Suite 120 Alhambra, CA 91803

Compensation: $20.00 - $23.00 / hour

Description

We’re looking for a friendly, detail-oriented, Chinese speaking professional to be the welcoming face of our primary care clinic. As a Front Desk Coordinator, you’ll play a vital role in creating a smooth and positive experience for our patients—from the moment they walk in, to managing their appointments and supporting the care team. If you thrive in a fast-paced environment, love helping others, and are passionate about making a difference in a healthcare setting, we’d love to meet you!

Our Values:

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team
  
  

What You'll Do

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers
• Provide basic and accurate information in-person and via telephone/email
• Maintain the reception area, keeping it clean and free of clutter.
• Handle filing and data entry as requested
• Maintain office security by following safety procedures and controlling access via the reception desk
• Must be detail oriented and possess strong organizational skills in a fast-pace environment
• Good verbal and written communication skills
• Be able to prioritize workload while remaining flexible
• May be required to work overtime to meet tight deadlines
• Highly motivated and able to work with multiple teams simultaneously
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
• Perform other clerical duties such as filing, photocopying, transcribing and faxing
• Other duties as required
  
  

Qualifications

• MUST BE fluent in Chinese (Cantonese/Mandarin)
• Minimum 1 year of experience working at the front desk of a hospital or clinic
• Strong communication skills; comfortable interacting with patients, staff, and providers
• Proficient in handling phone calls, messages, and front desk coordination

You're great for the role if:

• Work experience at the Front Desk of an outpatient primary care or specialty clinic
• Experience using electronic health record (EHR) systems for scheduling and patient updates
• Familiar with HIPAA regulations and maintaining patient confidentiality
  
  

Environmental Job Requirements and Working Conditions

• The clinic location is 1658 W. Valley Blvd. Suite 120 Alhambra, CA 91803.
• The total compensation target pay range for this role is $20.00 - $23.00 per hour. This salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [e-mail] request an accommodation.

Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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