Front Desk Receptionist I - PCP (Bilingual Chinese)

Astrana Health

Alhambra (CA)

On-site

USD 27,552 - 31,684

Full time

14 days+

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Job summary

Astrana Health is seeking a Bilingual Front Desk Receptionist I to enhance patients' experiences at their primary care clinic. The ideal candidate will excel in communication and organization, ensuring a welcoming environment. This full-time role requires fluency in Chinese and a strong background in front desk operations.

Qualifications

Fluent in Chinese (Cantonese/Mandarin).
Experience handling front desk coordination.
Comfortable interacting with patients and staff.

Responsibilities

Greet patients and manage multiple-line phone system.
Maintain reception area and handle filing.
Provide information and manage appointments.

Skills

Strong communication skills

Detail oriented

Organizational skills

Education

Minimum 1 year of experience in a hospital or clinic

Tools

Electronic health record (EHR) systems

Job description

Front Desk Receptionist I - PCP (Bilingual Chinese)

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Front Desk Receptionist I - PCP (Bilingual Chinese)

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Compensation: $20.00 - $23.00 / hour

Department: AMG - Clinic Ops

Location: 1658 W. Valley Blvd. Suite 120 Alhambra, CA 91803

Compensation: $20.00 - $23.00 / hour

Description

We’re looking for a friendly, detail-oriented, Chinese speaking professional to be the welcoming face of our primary care clinic. As a Front Desk Coordinator, you’ll play a vital role in creating a smooth and positive experience for our patients—from the moment they walk in, to managing their appointments and supporting the care team. If you thrive in a fast-paced environment, love helping others, and are passionate about making a difference in a healthcare setting, we’d love to meet you!

Our Values:

Put Patients First
Empower Entrepreneurial Provider and Care Teams
Operate with Integrity & Excellence
Be Innovative
Work As One Team

What You'll Do

Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure
Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers
Provide basic and accurate information in-person and via telephone/email
Maintain the reception area, keeping it clean and free of clutter.
Handle filing and data entry as requested
Maintain office security by following safety procedures and controlling access via the reception desk
Must be detail oriented and possess strong organizational skills in a fast-pace environment
Good verbal and written communication skills
Be able to prioritize workload while remaining flexible
May be required to work overtime to meet tight deadlines
Highly motivated and able to work with multiple teams simultaneously
Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
Perform other clerical duties such as filing, photocopying, transcribing and faxing
Other duties as required

Qualifications

MUST BE fluent in Chinese (Cantonese/Mandarin)
Minimum 1 year of experience working at the front desk of a hospital or clinic
Strong communication skills; comfortable interacting with patients, staff, and providers
Proficient in handling phone calls, messages, and front desk coordination

You're great for the role if:

Work experience at the Front Desk of an outpatient primary care or specialty clinic
Experience using electronic health record (EHR) systems for scheduling and patient updates
Familiar with HIPAA regulations and maintaining patient confidentiality

Environmental Job Requirements and Working Conditions

The clinic location is 1658 W. Valley Blvd. Suite 120 Alhambra, CA 91803.
The total compensation target pay range for this role is $20.00 - $23.00 per hour. This salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.comto request an accommodation.

Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Seniority level