Customer Service Coordinator / CSC Administration

Ardent Health Services; Albuquerque, Northern (NM, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

Health benefits

Job summary

Ardent Health Services is seeking a Day Shift, full-time HOPD Administration Customer Service Coordinator in Albuquerque, NM. The role involves direct patient interaction, front desk duties, and processing admits, registrations, scheduling, and insurance verification.

Ideal candidates have a high school diploma or GED, at least 1 year of related experience, medical terminology knowledge, and familiarity with office procedures and insurance plans.

Qualifications

• Knowledge of Medical Terminology.
• Knowledge of office procedures and general administrative tasks.
• Knowledge of various insurance plans and verification processes.

Responsibilities

• Provide direct customer service at the front desk for assigned departments, including admitting, registering and scheduling.
• Verify insurance and handle cashiering operations when needed.
• Adhere to policies and regulations to ensure compliance and patient safety.

Skills

Medical terminology

Office procedures

Insurance plans

Education

High school diploma or GED

Associate’s degree preferred

Job description

Overview

Join our team as a day shift, full-time, HOPD Administration Customer Service Coordinator (CSC) in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Heart Hospital of New Mexico at Lovelace Medical Center is New Mexico’s only hospital dedicated exclusively to cardiovascular care, including the state’s only facility performing left ventricular aortic device (LVAD) implants and a state-of-the-art hybrid operating room.

Responsibilities

• Provide direct customer service and front desk assistance for assigned departments, including but not limited to admitting, registering, scheduling, and verifying insurance.
• Handled customer account transactions, provided customer assistance, and performed and/or oversaw cashiering operations.
• Adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Job Requirements

• High School Diploma or GED equivalent.
• One (1) year of previously related experience.
• Medical Terminology knowledge.
• Knowledge of office procedures.
• Knowledge of insurance plans.

Preferred Job Requirements

• Associate’s Degree in a related field of study.
• Heart Saver.
• Previous medical office experience.