Schedule Coordinator / Customer Service Representative

Pye-Barker Fire & Safety; Hagerstown (MD); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Short-term disability

401K with employer match

Paid vacation and holidays

Training and career development

Company vehicle

All In Ownership Plan

Job summary

Pye-Barker Fire & Safety is seeking a Schedule Coordinator to manage daily schedules, liaise with service managers, customers, and field technicians, and ensure timely, profitable projects from start to finish.

You will coordinate with technicians, contractors, and vendors, handle emergency and planned repairs, and maintain accurate records while working under pressure in a dynamic environment.

Qualifications

• High school diploma or GED.
• At least two years' experience in a similar scheduling role.
• Advanced proficiency in scheduling software.
• Strong communication, interpersonal, and organizational skills.
• Ability to work under pressure and meet deadlines.
• Detail-oriented with excellent recordkeeping.

Responsibilities

• Main liaison for service manager, customers, and field technicians.
• Answer scheduling queries via email and phone.
• Reschedule or cancel meetings promptly.
• Coordinate with technicians, contractors, property management, and vendors.
• Schedule emergencies and planned repair jobs with multiple teams.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Organization

Education

High school diploma or GED

Tools

Scheduling software

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

he Schedule Coordinator is responsible for coordinating customer service requests; they monitor and adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities:

• Serves as main liaison for service manager, customers, and field technicians.
• Answering scheduling queries via email and phone.
• Rescheduling or canceling meetings in a timeous manner.
• Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.
• Coordination of Technicians, General Contractors, Property Management, and outside vendors as needed.
• Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs.
• Perform other duties assigned by management.

Education/Qualification:

• High school diploma or GED.
• A minimum of two years' experience in a similar role.
• Advanced proficiency in scheduling software
• Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

Compensation

$22- $24 per hour DOE

Benefits And Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.