Administrative Scheduling Coordinator

Pye-Barker, formerly Acadiana Security Plus; Cheyenne (WY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan eligibility

Job summary

Pye-Barker Fire & Safety is seeking a Schedule Coordinator to coordinate customer service requests and adjust daily schedules to ensure timely, profitable projects from start to finish.

The role requires collaboration with service managers, office staff, sales, technicians, contractors, and customers. Preferred education includes an associate's or bachelor's degree in business administration and at least two years in a similar role.

Qualifications

• High school diploma or GED required.
• Associate's or bachelor's degree preferred in business administration or related field.
• At least two years of experience in scheduling or a similar role.
• Proficiency in scheduling software.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as main liaison for service manager, customers, and field technicians.
• Answer scheduling queries via email and phone.
• Reschedule or cancel meetings promptly.
• Work under pressure with tight deadlines and adapt to change.
• Coordinate technicians, general contractors, property management, and outside vendors as needed.
• Schedule with customers and multiple teams of technicians for emergency services and scheduled repair jobs.
• Maintain all required documentation accurately and efficiently.
• Ensure customer information complies with reporting standards.
• Perform other duties as assigned.

Skills

Scheduling software

Communication

Organization

Customer service

Attention to detail

Education

High school diploma or GED

Associate's degree in business administration or related field

Bachelor's degree in business administration or related field

Job description

Make a difference, protect lives, and achieve your dreams.

Build your career with the industry-leading fire, life safety and security company.

The Schedule Coordinator is responsible for coordinating customer service requests, they monitor and adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities

• Serves as main liaison for service manager, customers, and field technicians.
• Answering scheduling queries via email and phone.
• Rescheduling or canceling meetings in a timeous manner.
• Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.
• Coordination of Technicians, General Contractors, Property Management, and outside vendors as needed.
• Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs.
• Organizes, processes, and maintains all required documentation with accuracy and efficiency.
• Ensures customer information is properly recorded in alignment with compliance and regulatory reporting standards.
• Perform other duties assigned by management.

Education/Qualification

• High school diploma or GED.
• Associate's or bachelor's degree in business administration or in an industry-related field preferred.
• A minimum of two years' experience in a similar role.
• Advanced proficiency in scheduling software
• Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

Benefits And Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.