Central Station Operator Dispatcher

Pye-Barker, formerly Acadiana Security Plus; Mason (OH); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401K with match

Paid vacation

Company holidays

Career development

Company vehicle

Job summary

Pye-Barker Fire & Safety in Ohio is seeking a Customer Service Representative to interact with customers by addressing inquiries and resolving complaints, owning issues end-to-end. The role emphasizes strong communication, a service mindset, and accurate record-keeping.

Responsibilities include handling 50–150 calls per shift, processing calls related to fire alarms and EMS, and coordinating with specialists for complex issues while maintaining customer accounts.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Minimum of six months experience in a customer service industry.
• Clean background.

Responsibilities

• Answer 50 to 150 calls per shift and resolve inquiries.
• Handle calls involving fire alarms, police, fire, and EMS.
• Field customer questions and forward complex issues to specialists.
• Maintain accurate customer accounts and records of interactions.
• Adhere to conduct, confidentiality, and safety policies.
• Be available for three 12-hour shifts, 7am–7pm; no rotating shifts.

Skills

Customer service

Active listening

Communication skills

Problem resolution

Computer skills

Education

High school diploma

Tools

CRM software

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

Essential Duties & Responsibilities:

• Must be able to answer 50 to 150 calls per shift.
• Must be able to take calls involving fire alarms, police, fire, and EMS.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve the callers' problems and issues.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.
• Must be available for three twelve-hour shifts 7am to 7pm.
• No rotating shifts.
• Call Center experience is a plus.

Education/Qualification:

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Must have a minimum of six months experience in a customer service industry.
• Must have a clean background.

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

Pay

• Pay is $20 per hour.
• Weekly pay.

Benefits And Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.