Champaign--Customer Service Manager

Binny's Beverage Depot; Champaign (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Educational reimbursement

PTO time

Paid holidays

Job summary

Binny's Beverage Depot in Champaign, IL seeks a Customer Service Manager to lead the store team, elevate the customer experience, and partner with the General Manager and Assistant Manager to achieve sales goals.

You will supervise, train, and motivate staff, oversee scheduling, merchandising, and promotions, and ensure policies, safety, and loss prevention are followed while maintaining outstanding service.

Qualifications

• 1–2 years retail management experience.
• Must be able to work evenings, weekends, and holidays.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team.

Responsibilities

• Lead daily store operations and customer service culture.
• Train and coach store associates and conduct orientations.
• Assist with scheduling, merchandising, and promotions.
• Maintain store appearance and ensure policy adherence.

Skills

Customer service

Leadership

Communication

Staff training

Scheduling

Sales driving

Job description

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.

Major Duties and Responsibilities:

• Consistently creates a welcoming environment for the customer andquickly respondsto customer inquiries and needs
• Observestaff member's customer engagement and interactions, provideinstructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists withplanning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing andsignageinformation is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associatewhile functioning as a Customer Service Manager
• Performs allduties as directed by managers

Qualifications

• Must be 21 years of age
• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Abilityto developconstructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skillsto influence at all levels;demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along withexcellent writtenand oral communications skills; ability to read small type
• Possessstrong organizational and time management skills; effective ability to multitask and strong attention to detailrequired
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cashand make change accurately
• If necessary, must be ableto pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Performallduties as assignedby supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas

*The pay range for this position is $19.00-$24.00 Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.

Equal Opportunity Employer

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.

Major Duties and Responsibilities:

• Consistently creates a welcoming environment for the customer andquickly respondsto customer inquiries and needs
• Observestaff member's customer engagement and interactions, provideinstructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists withplanning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing andsignageinformation is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associatewhile functioning as a Customer Service Manager
• Performs allduties as directed by managers

Qualifications

• Must be 21 years of age
• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Abilityto developconstructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skillsto influence at all levels;demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along withexcellent writtenand oral communications skills; ability to read small type
• Possessstrong organizational and time management skills; effective ability to multitask and strong attention to detailrequired
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cashand make change accurately
• If necessary, must be ableto pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Performallduties as assignedby supervisorsAbility to repeatedly walk up and down stairs
• Ability to work in cold areas

*The pay range for this position is $19.00-$24.00 Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.