McHenry-Customer Service Manager

Binny's; McHenry (IL); On-site; USD 26,000 - 33,000; Full time

Job summary

Binny's is seeking a Customer Service Manager who will lead operations to enhance the customer experience and drive sales. You will supervise staff, assist in hiring, coach associates, and ensure store standards while coordinating schedules and promotions.

You will actively participate in merchandising, inventory control, and ongoing staff development, maintaining a strong leadership presence daily and aligning with store goals and policies.

Qualifications

• Must be 21 years of age.
• 1–2 years retail management experience with supervisory and coaching skills.
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skill to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type
• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cash and make change accurately
• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Perform all duties as assigned by supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas

Responsibilities

• Motivate and supervise staff to achieve store goals and improve service culture.
• Assist in hiring and developing staff; conduct orientations and coaching.
• Plan schedules to maximize sales while controlling payroll.
• Oversee merchandising and promotions with accurate pricing and signage.
• Engage in continued education including product knowledge and professional development.
• Communicate with management about strengths and opportunities of staff.
• Provide direction, support, and ongoing feedback on performance.
• Ensure store and associate appearance meets company standards.
• Assist with inventory management.

Skills

Retail management

Supervisory skills

Customer service

Team leadership

Training and coaching

Interpersonal skills

Communication

Time management

Merchandising

Scheduling

Inventory management

Tools

POS systems

Inventory software

Scanners

Job description

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.

Major Duties and Responsibilities:

• Consistently creates a welcoming environment for the customer andquickly respondsto customer inquiries and needs
• Observestaff member's customer engagement and interactions, provideinstructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists withplanning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing andsignageinformation is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associatewhile functioning as a Customer Service Manager
• Performs allduties as directed by managers

Qualifications

• Must be 21 years of age
• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Abilityto developconstructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skillsto influence at all levels;demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along withexcellent writtenand oral communications skills; ability to read small type
• Possessstrong organizational and time management skills; effective ability to multitask and strong attention to detailrequired
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cashand make change accurately
• If necessary, must be ableto pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Performallduties as assignedby supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas

*The pay range for this position is $19.00-$24.00

Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.