SCCM Support Engineer

Infosys; Detroit (MI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) plan

Paid Time Off

Job summary

Infosys is seeking an IT Infrastructure Specialist in Detroit, Michigan, to play a pivotal role in IT infrastructure solutions. The ideal candidate will work collaboratively, employing skills in OS imaging and management using SCCM and Intune, to ensure optimal performance and compliance.

This position requires a Bachelor’s degree or equivalent experience and offers a robust benefits package, including medical insurance, disability options, and a 401(k) plan.

Qualifications

• Experience with OS imaging and management using various tools.
• Ability to troubleshoot complex deployment issues in IT infrastructure.
• Strong communication skills and collaborative attitude.

Responsibilities

• Collaborate with teams to resolve complex incidents in IT infrastructure.
• Conduct evaluations and prepare assessment reports for clients.
• Develop technical documentation for deployed IT solutions.

Skills

OS imaging

SCCM/Intune

Task sequences for OS deployment

Troubleshoot OS imaging

Windows Autopilot

Education

Bachelor’s degree or foreign equivalent

Tools

MDT

Job description

Overview

Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel.

Area of Responsibility

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities.
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes.
• Co‑ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes.
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance.
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards.
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains.
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration.
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise.

Your Contribution To The Team

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions.
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities.
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus.
• The ability to work with cross-functional teams.

Required Skill And Experience

• Experience in OS imaging and SCCM/Intune.
• Create and manage OS images using MDT and SCCM.
• Develop and customize task sequences for OS deployment.
• Troubleshoot issues related to OS imaging and deployment.
• Manage user devices in SCCM/Intune environments.
• Implement Windows Autopilot for modern device management.
• Monitor system performance and health.
• Generate reports on deployment success and system health.
• Analyze data to recommend infrastructure enhancements, establish and maintain detailed documentation of SCCM configurations and processes.
• Provide support for complex end-user computing solutions.
• Develop and deploy scripts for automation and configuration tasks.

Preferred Skill And Experience

• Knowledge of security best practices for endpoint management.
• Microsoft certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate).

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.