Senior Consultant

Infosys; Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays

Job summary

Infosys Infrastructure Consultant 2 role focuses on resolving complex incidents, performing root-cause analyses, and documenting preventive actions. You will assess client IT environments, deliver actionable reports, and help drive improvements in infrastructure maturity.

You will contribute to scalable, cost-efficient designs, review reusable components, and create detailed technical documentation for deployed systems while coordinating deployments and environment readiness.

Qualifications

• Bachelor’s degree or equivalent required; may substitute 3 years of experience per year of education.
• Experience in infrastructure operations and enterprise support across Windows, Linux, Azure Cloud, and on‑premises.
• Familiarity with ITIL processes and incident/change management.

Responsibilities

• Collaborate with internal and client teams to resolve incidents and document preventive recommendations.
• Assess client IT infrastructure and prepare actionable reports to show maturity and improvement opportunities.
• Design scalable, cost‑effective infrastructure solutions and draft technical deployment documentation.
• Coordinate deployments, validate post‑deployment readiness, and manage change/version control.

Skills

Windows

Linux

Azure Cloud

On-Premises

Incident Management

ITIL Processes

Monitoring Tools

Education

Bachelor’s degree or equivalent

Tools

Monitoring tools

Job description

Overview

The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting‑edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value‑enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.

The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting‑edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value‑enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.

In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost‑effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post‑deployment testing, and manage version control to track changes
• Co‑ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Your Contribution To The Team

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross‑functional teams

Required Skill And Experience

• Infrastructure operations and enterprise support across Windows, Linux, Azure Cloud, and on‑premises environments.
• Operating Systems: Windows Server, Linux, system services, logs, patching, troubleshooting, and performance validation.
• Cloud and Infrastructure: Azure Cloud, on‑premises infrastructure, compute, storage, network dependencies, availability, and operational readiness.
• Database and Application Dependencies: Basic database behavior, connection issues, performance impact, and application‑to‑infrastructure dependency analysis.
• Tools and Monitoring: Infrastructure monitoring tools, log analysis, alert tuning, automation awareness, and operational reporting.
• ITIL Processes: Incident, Problem, Change, Major Incident, RCA, and continuous improvement practices.
• Working at client location 4 days, Mon-Thursday.

Preferred Skill And Experience

• Manage and guide an offshore infrastructure operations team of approximately 15-18 resources, ensuring effective task ownership, technical quality, escalation discipline, and timely delivery.
• Drive structured troubleshooting across infrastructure, network, application, database, and customer teams to ensure incidents are analyzed logically and resolved with clear accountability.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full‑time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.