Scanning Technician / Administrator

Nightwing; Sterling (VA); On-site; USD 42,000 - 70,000; Full time

Job summary

Nightwing seeks a Contractor Support Administrator in the Herndon, VA area to support a dynamic Intelligence Community customer in a fast-paced environment. The role focuses on office support, document scanning/indexing, and case tracking, with strong customer service and writing skills, and proficiency in Microsoft Office and Adobe.

The ideal candidate will work 7am–4pm, Monday–Friday, on-site, and will handle mail processing, SOP drafting/editing, and ad hoc tasks, while ensuring compliance

Qualifications

• Minimum one year of experience in the mandatory skills.
• Strong customer service skills and writing abilities.
• Proficiency in Microsoft Word/Excel/PowerPoint and Adobe PDF.
• Knowledge of client guidelines for physical distribution of mailings; courier deliveries, etc.
• Ability to think independently, ask questions when needed, and follow step-by-step processes.

Responsibilities

• Perform case management tasks, including entering information into proprietary systems, document scanning and indexing, and case tracking.
• Scan and index documents with metadata labeling per client policies.
• Handle mail processing support and general office duties, including answering phones and managing mail.
• Draft and edit Standard Operating Procedures and contribute to process improvements.
• Maintain accuracy and attention to detail in all tasks, with strong multi-tasking abilities.

Skills

Mail-processing

Customer service

MS Office

Adobe PDF

Document scanning

Case tracking

SOP writing/editing

Process improvement

Attention to detail

Outlook

Security clearance

Job description

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

Nightwing seeks a full-time Contractor Support Administrator in the Herndon, VA area to support a dynamic Intelligence Community-customer, in a fast-paced environment. The ideal candidate will primarily be responsible for providing office support, to include tracking and scanning documents into a proprietary database system, ensuring metadata is attached and labeled according to client policies and procedures, answering phones, processing and tracking incoming and outgoing mail, managing and updating relevant standard operating procedures, working ad hoc tasks, assignments, and other duties, as needed. The ideal candidate will have strong customer service skills, have excellent writing skills, and be proficient in Microsoft Suite application - MS Word, Excel, and PowerPoint and familiar with Adobe.

The ideal candidate will enjoy working with a small team and comfortable speaking with various customers. The selected candidate will also perform case management taskings, including but not limited, entering information into the customer's proprietary systems, document scanning and indexing, and case tracking. Skills in multi-tasking, accuracy and attention to details are a must. Hours of work is specific to maintaining that the office is open from 7am to 4pm, Monday - Friday.

Mandatory Skills

• Provide mail-processing support for the onsite client registry, Monday through Friday from 7am and 4pm; also, must have schedule flexibility to provide back-up support to other members of the team for coverage, and opening and closing as required.
• Strong customer service skills and comfortable speaking with others. Displays confidence
• Knowledge of client guidelines for physical distribution of mailings; courier deliveries, etc.
• Proficient writing and typing skills
• Proficient in converting documents using Microsoft desktop applications and Adobe PDF
• Ability to think independently, use sound judgement, but know when to ask questions
• Ability to assist with drafting and editing Standard Operating Procedures
• Ability to offer and implement process improvements
• Energetic, motivated, patient, and demonstrates initiative
• Accuracy and attention to detail skills are a must. Can follow step-by-step processes
• Proficient with Outlook (email), comfortable responding to customers via email, converting documents, and using Excel for tracking information.
• Requires a minimum of one full year of experience specific to the mandatory skills
• Must have an active TS/SCI Security Clearance with Poly on Day 1 of employment

At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.

Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.

Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.