Scanning & Administrative Specialist (TS/SCI)

Nightwing; Sterling (VA); On-site; USD 42,000 - 70,000; Full time

Job summary

Nightwing seeks a Contractor Support Administrator in the Herndon, VA area to support a dynamic Intelligence Community customer in a fast-paced environment. The role focuses on office support, document scanning/indexing, and case tracking, with strong customer service and writing skills, and proficiency in Microsoft Office and Adobe.

The ideal candidate will work 7am–4pm, Monday–Friday, on-site, and will handle mail processing, SOP drafting/editing, and ad hoc tasks, while ensuring compliance

Qualifications

• Minimum one year of experience in the mandatory skills.
• Strong customer service skills and writing abilities.
• Proficiency in Microsoft Word/Excel/PowerPoint and Adobe PDF.
• Knowledge of client guidelines for physical distribution of mailings; courier deliveries, etc.
• Ability to think independently, ask questions when needed, and follow step-by-step processes.

Responsibilities

• Perform case management tasks, including entering information into proprietary systems, document scanning and indexing, and case tracking.
• Scan and index documents with metadata labeling per client policies.
• Handle mail processing support and general office duties, including answering phones and managing mail.
• Draft and edit Standard Operating Procedures and contribute to process improvements.
• Maintain accuracy and attention to detail in all tasks, with strong multi-tasking abilities.

Skills

Mail-processing

Customer service

MS Office

Adobe PDF

Document scanning

Case tracking

SOP writing/editing

Process improvement

Attention to detail

Outlook

Security clearance

Job description

Nightwing seeks a Contractor Support Administrator in the Herndon, VA area to support a dynamic Intelligence Community customer in a fast-paced environment. The role focuses on office support, document scanning/indexing, and case tracking, with strong customer service and writing skills, and proficiency in Microsoft Office and Adobe.

The ideal candidate will work 7am–4pm, Monday–Friday, on-site, and will handle mail processing, SOP drafting/editing, and ad hoc tasks, while ensuring compliance