Scaled Customer Engagement Lead

PointClickCare; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

PointClickCare is seeking a Customer Success/Account Management professional to deliver scalable, end-to-end programs using Gainsight Journey Orchestrator and Pendo Orchestrate.

You will analyze engagement data to optimize customer interactions and collaborate with CSMs, Marketing, Product, Support, and Sales to drive success for healthcare customers across senior care and Acute & Payer markets.

Qualifications

• Minimum 3+ years in Customer Success, Account Management, or related SaaS role.
• Experience designing one-to-many programs and using CRM platforms.
• Strong communication and project management skills.

Responsibilities

• Deliver scaled programs end to end using Gainsight Journey Orchestrator and Pendo Orchestrate.
• Use data to target and optimize customer engagement and analyze trends.
• Collaborate cross-functionally with CSMs, Marketing, Product, Support, and Sales.

Skills

Customer Success

Account Management

Communication

Project Management

Tools

Gainsight Journey Orchestrator

Pendo Orchestrate

CRM platforms

Job description

PointClickCare is seeking a Customer Success/Account Management professional to deliver scalable, end-to-end programs using Gainsight Journey Orchestrator and Pendo Orchestrate.

You will analyze engagement data to optimize customer interactions and collaborate with CSMs, Marketing, Product, Support, and Sales to drive success for healthcare customers across senior care and Acute & Payer markets.