Scaled Customer Engagement Manager (9-month contract) (Fully Remote)

PointClickCare; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

PointClickCare is seeking a Customer Success/Account Management professional to deliver scalable, end-to-end programs using Gainsight Journey Orchestrator and Pendo Orchestrate.

You will analyze engagement data to optimize customer interactions and collaborate with CSMs, Marketing, Product, Support, and Sales to drive success for healthcare customers across senior care and Acute & Payer markets.

Qualifications

• Minimum 3+ years in Customer Success, Account Management, or related SaaS role.
• Experience designing one-to-many programs and using CRM platforms.
• Strong communication and project management skills.

Responsibilities

• Deliver scaled programs end to end using Gainsight Journey Orchestrator and Pendo Orchestrate.
• Use data to target and optimize customer engagement and analyze trends.
• Collaborate cross-functionally with CSMs, Marketing, Product, Support, and Sales.

Skills

Customer Success

Account Management

Communication

Project Management

Tools

Gainsight Journey Orchestrator

Pendo Orchestrate

CRM platforms

Job description

• SCE is a small, high-impact team within Digital Customer Success.
• The team delivers one-to-many engagements for PointClickCare customers across Senior Care and Acute & Payer markets.

Key Responsibilities:

• Deliver scaled programs end to end using Gainsight Journey Orchestrator and Pendo Orchestrate.
• Use data to target and optimize customer engagement and analyze trends.
• Collaborate cross-functionally with CSMs, Marketing, Product, Support, and Sales.

Qualifications:

• Minimum 3+ years in Customer Success, Account Management, or related SaaS role.
• Experience designing one-to-many programs and using CRM platforms.
• Strong communication and project management skills.

PointClickCare

PointClickCare is a healthcare technology platform that serves senior care and Acute & Payer markets. The company is a leading platform with a small, high-impact team culture and a focus on innovation.