Scale Operator & Customer Service Specialist

Coastal Waste & Recycling; West Palm Beach (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Benefits

401(k) with Company Match

Paid Time Off & Holidays

Employee Referral Program

Career Growth & Development

Job summary

Coastal Waste & Recycling seeks a Scale Attendant to support post-collection operations by accurately processing customer transactions, operating the truck scale system, and ensuring excellent service from the moment customers arrive.

The role involves verifying materials, maintaining records, and coordinating with Operations leadership to keep facilities safe, efficient, and professional in a fast-paced environment. Prior customer service or scale operations experience is a plus.

Qualifications

• 1+ year of experience in customer service, administrative support, cashiering, logistics, dispatch, scale operations, or another customer-facing role.
• Strong data entry accuracy and attention to detail.
• Excellent communication and customer service skills.
• Basic computer proficiency including Microsoft Office and data entry systems.
• Able to manage multiple priorities in a fast-paced environment.
• Experience with truck scale software and cash handling is a plus.

Responsibilities

• Operate computerized truck scale systems to accurately process inbound and outbound vehicles.
• Verify customer information, account details, material types, and transaction documentation.
• Process scale tickets, receipts, invoices, and customer transactions accurately.
• Collect payments and process cash, credit card, check, and account transactions when applicable.
• Provide customers with guidance on disposal procedures and facility operations.
• Maintain accurate transaction records and supporting documentation.
• Communicate with Operations leadership and dispatch to support daily operations.
• Maintain a clean, safe, and professional scale house environment.

Skills

Customer service

Data entry

Cash handling

Microsoft Office

Multitasking

Communication

Tools

Truck scale software

Job description

Coastal Waste & Recycling seeks a Scale Attendant to support post-collection operations by accurately processing customer transactions, operating the truck scale system, and ensuring excellent service from the moment customers arrive.

The role involves verifying materials, maintaining records, and coordinating with Operations leadership to keep facilities safe, efficient, and professional in a fast-paced environment. Prior customer service or scale operations experience is a plus.