Scale House Specialist — Waste & Customer Service

Dinwiddie County; Virginia; On-site; USD 30,000 - 40,000; Full time

Job summary

Dinwiddie County is seeking a detail-oriented clerical and customer service professional to support solid waste, recycling, and public works facilities. The role weighs and processes vehicles, handles fee collection, and maintains records with a focus on accuracy and compliance.

The position requires a high school diploma or GED and at least one year of related experience, with proficiency in Microsoft Office and data entry systems.

Qualifications

• Education: High school diploma or GED.
• Experience: One year of customer service, cashiering, administrative support or related experience is required.
• Equivalent combination of education and experience may be considered.
• Some experience in Microsoft Office applications, data entry systems, electronic recordkeeping systems, and financial transaction software is preferred.

Responsibilities

• Operates computerized scale systems to accurately weigh incoming and outgoing vehicles.
• Responsible for accurate collection, reconciliation, and documentation of checks and electronic payments in accordance with County financial procedures.
• Verifies residency and disposal eligibility.
• Maintains a high degree of accuracy in recordkeeping and weight transactions.
• Directs customers to appropriate disposal areas.
• Monitors incoming loads for prohibited materials.
• Assists with administrative and clerical duties related to facility operations.
• Coordinates trailer removal and facility support activities.
• Responds to citizen inquiries and complaints with courteous service.
• Exercise authority to refuse entry or redirect loads violating policies.
• Addresses difficult customer situations and de-escalates conflicts.
• Maintains confidentiality of records.

Skills

Customer service

Cash handling

Administrative support

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Electronic recordkeeping systems

Job description

Dinwiddie County is seeking a detail-oriented clerical and customer service professional to support solid waste, recycling, and public works facilities. The role weighs and processes vehicles, handles fee collection, and maintains records with a focus on accuracy and compliance.

The position requires a high school diploma or GED and at least one year of related experience, with proficiency in Microsoft Office and data entry systems.