Solid Waste Collection Inspector

Anne Arundel County – Public Works Department; Annapolis (MD); On-site; USD 48,000 - 62,000; Full time

Job summary

Anne Arundel County – Public Works Department is seeking a Solid Waste Collection Inspector to inspect contract crews on assigned routes, ensure compliance with laws and standards, and explain requirements to contractors. The role handles customer complaints, prepares performance reports, reviews fee records, helps determine routes, and maintains required records.

A high school diploma and 2+ years in solid waste or public contact are required; a valid Class C license is needed.

Qualifications

• Graduation from high school.
• Two (2) or more years experience in work involving solid waste collection and public contact.

Responsibilities

• Inspect the activities of contract solid waste collection crews on assigned routes.
• Evaluate contractor performance for adherence to standards; explain requirements to contractors.
• Receive and investigate customer complaints concerning missed collections; submit reports.
• Review fee assessment records and notify relevant offices to adjust customer billings.
• Assist in determining waste collection routes; receive and dispatch calls by radio.
• Prepare and maintain necessary records and reports.
• Perform related work as required.

Skills

Solid waste regulations knowledge

Contractor inspection

Customer service

Written communication

Oral communication

Map reading

Relationship building

Education

High school diploma

Tools

Microsoft Word

Excel

Google Sheets

VUEWorks

Job description

This position announcement will be used to fill a Full-Time, Permanent, Represented, Safety-Sensitive Solid Waste Collection Inspector vacancy within the Waste Management Division of the Department of Public Works. This is responsible solid waste collection inspection work on designated waste collection routes, evaluating contractor performance in relation to regulations and standards, explaining requirements to contractors, and investigating service complaints. This is responsible solid waste collection inspection work on designated waste collection routes, evaluating contractor performance in relation to regulations and standards, explaining requirements to contractors, and investigating service complaints.

NATURE AND VARIETY OF WORK

Work involves responsibility for inspecting the activities of contract solid waste collection crews on assigned routes.

Work performed by contractors is evaluated by supervisors for adherence to standards.(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)

Receives and investigates customer complaints concerning missed collections and related matters; submits report to supervisor; writes monthly contractor performance reports citing number and types of problems and complaints.

Reviews fee assessment records, conducts investigations to assure that proper fees are being charged to customers, and notifies Tax Assessment Office and Data Processing to adjust customer billings accordingly.

Assists in determining waste collection routes; investigates dumpster unit locations for community clean-ups; receives and dispatches calls by two-way radio.

Prepares and maintains necessary records and reports.

Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of the laws, ordinances, rules, and regulations relevant to solid waste storage, collection, and disposal.

Knowledge of the physical aspects of the County including names and locations of primary and secondary roads.

Ability to inspect the solid waste collection activities of contractors and collection crews.

Ability to investigate and handle customer complaints regarding waste collection.

Ability to establish and maintain effective working relationships with other employees, contractors, and the public.

Ability to prepare and read waste collection maps.

Ability to communicate effectively, orally and in writing.

Education: Graduation from high school

Experience: Two (2) or more years experience in work involving solid waste collection and public contact

Additional Requirements

A valid non-commercial Class C motor vehicle operator's license.

NOTE: This is a Safety Sensitive position and employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol testing. NOTE: Longevity pay is available based on years of service.Preference will be given to applicants who possess the following:

• Knowledge and/or experience of Waste Management and Recycling Curbside Collection Services.
• Experience providing superior customer service and maintaining positive customer relations.
• Proficiency using Microsoft Word, Excel, and/or Google Sheets.
• Six (6) or more months experience as a lead worker or team leader/supervisor.
• Proficiency using VUEWorks or other work order system.