Scale House Attendant

Dinwiddie County; Virginia; On-site; USD 36,000 - 48,000; Full time

Job summary

Dinwiddie County is seeking a detail-oriented clerical and customer service professional to support the weighing and processing of vehicles entering and exiting county facilities. The role also handles fee collection, records, and public information with accuracy.

Candidates should have a high school diploma or GED and at least one year of related experience; proficiency in Microsoft Office and data entry is preferred. The county emphasizes equity and ADA accommodations.

Qualifications

• High school diploma or GED is required.
• One year of customer service or related experience required; equivalent combination considered.
• Some experience with Microsoft Office applications and data entry systems preferred.

Responsibilities

• Operates and supports clerical and customer service tasks for waste facility operations.
• Monitors and records fee collections and payments in accordance with procedures.
• Verifies residency and disposal eligibility and maintains accurate logs and reports.
• Directs customers to appropriate disposal areas and handles inquiries professionally.
• Maintains confidentiality of records and complies with safety policies.

Skills

Customer service

Cashiering

Administrative support

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Data entry systems

Electronic recordkeeping systems

Financial transaction software

Job description

Employment Opportunities

Welcome to Dinwiddie County’s employment application process! We are currently enhancing our application process to better serve interested applicants. In the event you experience challenges in the application process, please contact Human Resources at [phone] Ext. 2161. Dinwiddie County is currently accepting applications for the positions listed below. Individuals interested in employment with Dinwiddie County must submit an on-line application prior to the advertised closing date. While resumes are not a substitute for a completed application, applicants are welcome to include them as a supplemental document. Dinwiddie County is an Equal Opportunity Employer. It is the policy of Dinwiddie County to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

The purpose of this job is to perform responsible clerical, customer service, and operational work associated with the weighing and processing of vehicles entering and exiting County solid waste, recycling, or public works facilities, as well as operations associated with convenience center facilities. Collects and reconciles fees and provides information and assistance to the public. Maintains accurate records of transactions, operates computerized scale systems, and ensures compliance with County policies and environmental regulations.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Operates computerized scale systems to accurately weigh incoming and outgoing vehicles.
• Responsible for accurate collection, reconciliation, and documentation of checks and electronic payments in accordance with County financial procedures.
• Verifies residency and disposal eligibility.
• Maintains a high degree of accuracy in recordkeeping (daily logs, records, and reports) and weight transactions and fee collection.
• Directs customers to appropriate disposal areas.
• Monitors incoming loads for prohibited materials.
• Assists with administrative and clerical duties related to facility operations.
• Coordinates trailer removal and facility support activities.
• Responds to citizen inquiries and complaints while providing courteous, professional, and respectful service to all citizens, vendors, contractors, and visitors.
• Exercise authority to refuse entry, deny disposal, or redirect loads that violate County policies, environmental regulations, safety requirements, or facility operating procedures.
• Addresses difficult customer situations and de-escalates conflicts.
• Maintains confidentiality of records and information in accordance with applicable laws and County policies.
• Complies with County safety policies and procedures and immediately reports unsafe conditions, accidents, or prohibited materials.
• Must be available to work varying schedules, including weekends, holidays, and shifts up to twelve (12) hours, as operational needs require.
• May be assigned to work at other Waste Management facilities or convenience sites to support staffing and operational needs.
• Performs related work as required.

Minimum Qualifications

Education: High school diploma or GED.

Experience: One year of customer service, cashiering, administrative support or related experience is required. Equivalent combination of education and experience may be considered.

Some experience in Microsoft Office applications, data entry systems, electronic recordkeeping systems, and financial transaction software is preferred.

Special Certifications and Licenses

Possession of a valid Virginia Driver’s License with an acceptable driving record or the ability to obtain one within six (6) months of employment.

Physical Demands

Frequently lifts and carries items weighing up to 25 pounds and occasionally up to 50 pounds with assistance. Performs work that involves frequent sitting and standing.

Work Environment (Unavoidable Hazards)

Work is performed in both office and outdoor environments and may involve exposure to heat, cold, rain, dust, odors, noise, insects, moving vehicles, heavy equipment, and waste materials.

Americans with Disabilities Act Compliance

Dinwiddie County is an Equal Opportunity Employer. ADA requires Dinwiddie County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.