Scale Customer Success Manager EMEA

Remote; United States; On-site; USD 29,000 - 66,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you will be the trusted advisor for clients navigating the complexities of global employment. In this fully remote role, you will manage the entire customer journey, ensuring seamless onboarding and fostering long-term relationships. Your expertise will drive client retention and growth, while also educating customers on innovative HR solutions. Embrace a flexible work environment that prioritizes your well-being and professional development, all while making a meaningful impact in the world of remote work.

Benefits

Work from anywhere

Flexible paid time off

Flexible hours

16 weeks parental leave

Mental health support

Stock options

Learning budget

Home office setup

Support for social events

Qualifications

• Experience managing the customer journey and driving retention.
• Ability to educate customers on HR-related services.

Responsibilities

• Manage customer onboarding and long-term relationships.
• Drive client retention and growth through upselling.

Skills

Customer Journey Management

Upselling

Campaign Management

Customer Feedback Handling

Product Education

Job description

About Remote

Remote is solving the global remote organizations' biggest challenge: employing anyone anywhere compliantly. We facilitate global employment by managing payroll, benefits, taxes, and compliance. Learn more at remote.com/how-it-works or scroll down to apply now.

We encourage applications from all ethnicities, genders, sexualities, ages, abilities, and under-represented groups, fostering a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) that meet regularly with the People team. We also support accommodations during the interview process and beyond.

At Remote, we embrace AI as a tool while valuing human creativity and authenticity. We look forward to candidates who innovate with expertise. For our AI guidelines, see here.

All positions are fully remote. No relocation needed!

The Position

As a Customer Success Manager, you will be a trusted advisor, ensuring seamless onboarding, building relationships, and fostering long-term partnerships. Your focus will be on customer retention and growth, acting as the product expert on our solutions.

What this job can offer you

• Manage the entire customer journey from onboarding to long-term relationships.
• Drive client retention and growth, identifying upselling opportunities.
• Manage campaigns, promote products, and introduce new features.
• Focus on quality and customer success outcomes.
• Address customer concerns and gather feedback for internal teams.
• Educate and train customers on our products and services, especially in Employer of Record, Global Payroll, and Contractor management.

What you bring

• Experience managing the customer journey.
• Ability to identify upselling and cross-selling opportunities.
• Experience managing campaigns and product promotion.
• Commitment to quality and customer success.
• Skills in addressing customer concerns and feedback sharing.
• Ability to educate and train customers effectively.
• Expertise in Remote’s core products, especially in HR-related services.

Preferred Skills

• Knowledge of global organizations and startups.
• Ability to work in a fast-paced environment.
• Understanding of remote work dynamics.

Practical Details

• Reporting to: Manager of Customer Success
• Team: Customer Success
• Location: EMEA
• Start date: As soon as possible

Remote Compensation Philosophy

Our Total Rewards strategy ensures fair, unbiased compensation with competitive benefits across all locations. We pay above local rates to support global talent and local economies.

The OTE salary range is $29,100 to $65,550 USD, determined by role, level, and location. Actual pay depends on skills, experience, and market factors. The range may change.

Application Process

1. Profile review (async)
2. Written test (async)
3. Recruiter interview
4. Manager and peer interviews
5. Director of CS interview
6. Offer (async)
7. Employment verification

Note: Due to high volume, responses may take longer. Thank you for your patience!

Benefits

Our benefits include:

• Work from anywhere
• Flexible paid time off
• Flexible hours (async work)
• 16 weeks parental leave
• Mental health support
• Stock options
• Learning budget
• Home office setup
• Support for social events or co-working spaces

Work-Life Balance

We promote async work, allowing flexible scheduling. You can plan your day around your life, not meetings. We encourage ownership, proactivity, and prioritizing personal well-being.

If this sounds like the right fit, apply now!

How to Apply

• Fill out the form and upload your CV in PDF format.
• Please submit your application and CV in English.
• If you lack an updated CV, include your LinkedIn profile.

We value diversity and inclusion. You may voluntarily share pronouns and demographic info during the application process to help us stay accountable. This data is optional and confidential.

We embrace AI while prioritizing human authenticity. Learn more about our AI guidelines here.

Applications are accepted continuously.