Customer Success Manager

CommandLink, LLC; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

An innovative company is seeking a Customer Success Manager to enhance client relationships and drive business growth. This remote role focuses on maximizing customer experience and retention through effective communication and strategic initiatives. With a supportive team and exceptional resources, you’ll leverage your expertise in cloud communications and network services to contribute to a high-growth environment. Enjoy a flexible work culture, generous health coverage, and opportunities for professional development while making a significant impact in the industry.

Benefits

Growth Opportunities

Generous Health Coverage

Flexible Time Off

Retirement Plan Options

Fun Team Events

Free Lunches

Employee Referral Bonuses

Qualifications

• 4+ years experience in enterprise customer account management.
• Proven success in upselling and renewals in a tech environment.

Responsibilities

• Manage customer relationships to ensure satisfaction and retention.
• Implement strategic initiatives for cross-selling opportunities.

Skills

Customer Account Management

Cloud Communications

SD-WAN

Network Services

Software Sales

Excel

MS Office

Negotiation Skills

Education

4-year College Degree

Tools

CRM Software

Sales Automation Tools

KPI Dashboards

Job description

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin

About your new role:

The Customer Success Manager will focus on business development and customer retention through consistent customer contact, QBRs, and management of a base of CommandLink customers. The primary goal is to maximize CommandLink customer experience, growing the base of business through upgrades, product cross-selling, and maintaining our industry-low customer churn rate. The Customer Success Manager will be supported by exceptional engineering resources, Sales Directors who will work in concert in these efforts, and sales leadership who are laser-focused on helping every employee surpass their career goals. This is a 100% Remote, Full-Time opportunity.

Key Responsibilities:

• Cultivate a broad understanding of CommandLink’s products, technology, software, and support methodology
• Leverage proprietary software tools for maintaining regular communication with customers, understanding their technology initiatives, and growing partnerships with mid-market and enterprise clients
• Build trust with customers, act as a primary contact for questions and issues, and communicate effectively to ensure a positive experience throughout their lifecycle
• Implement strategic initiatives with leadership to identify opportunities for cross-selling and work with resources through sales cycles to win additional business
• Manage proprietary software tools including CRM, quote tools, sales automation, and KPI dashboards to meet metrics
• Contribute positively to company culture as we grow into a U.S. leader in enterprise network, communications, and software solutions

What you'll need for success:

• 4-year college degree or equivalent experience
• Proven success in enterprise customer account management across deployment, upsell, and renewal phases
• 3-5+ years selling Cloud Communications, SD-WAN, Security, Network and Internet Services, Managed Services, and Software
• Experience presenting to leadership, conducting demos, leading QBRs/MBRs, and facilitating training/webinars
• Strong skills in Excel, MS Office, and general software
• Personality traits: positive, calm, persuasive, negotiator, self-motivated, quick learner, and goal-oriented

Why you'll love life at Command|Link:

Join us to shape the future of business communication. We value innovation and encourage you to bring your ideas and expertise to a dynamic team. Benefits include:

• Growth opportunities in a high-growth company
• An innovative environment
• Impactful work
• Generous health coverage
• Flexible time off
• Retirement plan options
• Fun team events and free lunches
• Employee referral bonuses

We hire across various regions with pay ranges reflecting regional labor costs. The listed salary range is based on geographic location, skill, experience, and qualifications.

The pay range for this role is:

USD 60,000 - 90,000 per year (United States)