Scale CS Manager: Drive Identity Security & AI Adoption

Okta

Chicago (IL)

On-site

USD 160,000 - 220,000

Full time

14 days+

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Job summary

Okta is seeking a Manager, Customer Success for the Scale CS team. You will mentor and coach an early-career group, drive Scale CS plays focused on security features and adoption, and partner with Sales, Support, and Product to deliver outcomes.

You will use data to guide decisions, improve processes, and strengthen customer relationships. You will lead a high-performance team in a dynamic, fast-paced environment, enabling growth and renewal opportunities while maintaining Okta’s standards for

Qualifications

8+ years of relevant experience with a Bachelor’s degree, or equivalent combination of education and work experience.
6+ years in Customer Success. Experience in a pooled/scaled Customer Success team, and/or experience with Digital Customer Success, is a plus.
2+ years of managerial / leadership experience, or equivalent.
Demonstrated success leading effectively in a dynamic, high-growth, and fast-paced environment, and working with both in-person and remote teams.

Responsibilities

Lead a team of early-career CSMs to deliver outcomes for customers.
Mentor and coach team members, drive Scale CS plays, and monitor health/adoption metrics.
Collaborate with Sales, Support, Product and other leaders to ensure customer success.
Improve processes to drive efficiency and better customer outcomes.
Resolve customer issues when needed and maintain strong executive relationships.