Scale CS Manager: Coach, Drive Adoption & Security

United States Digital Space LLC; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Health, dental, vision benefits

Job summary

The World’s Identity Company is seeking a Manager, Customer Success for its Scale CS Team. You will lead an early-career group, mentor teammates, and drive scale customer success plays that improve security posture and time-to-value for customers.

You will collaborate with Sales, Support, Product, and CS Operations to optimize outcomes. A remote-friendly, hybrid work environment and California-based OTE are emphasized.

Qualifications

• 8+ years of relevant experience with a Bachelor’s degree, or equivalent combination of education and work experience.
• 6+ years in Customer Success. Experience in a pooled/scaled Customer Success team, and/or experience with Digital Customer Success, is a plus.
• 2+ years of managerial / leadership experience, or equivalent.
• Proven track record onboarding, nurturing and growing an early-in-career team.
• Experience leading effectively in a dynamic, high-growth environment with both in-person and remote teams.

Responsibilities

• Be a coach and mentor to emerging CSMs and help them grow.
• Lead your team in Scale CS plays focused on security features and feature adoption.
• Use AI/automation to improve efficiency and reduce manual work.
• Foster a culture that encourages calculated risk-taking and fast, high-judgment decisions.
• Define success metrics, provide regular feedback, and collaborate with Sales, Support, and Product.
• Work with CS Operations and Digital Success to grow the Scale CS program.

Skills

Leadership

People management

Communication

Cross-functional collaboration

Data-driven decisions

Remote team leadership

Process improvement

Strategic thinking

Education

Bachelor’s degree

Job description

The World’s Identity Company is seeking a Manager, Customer Success for its Scale CS Team. You will lead an early-career group, mentor teammates, and drive scale customer success plays that improve security posture and time-to-value for customers.

You will collaborate with Sales, Support, Product, and CS Operations to optimize outcomes. A remote-friendly, hybrid work environment and California-based OTE are emphasized.