Global CS Ops Manager: Data-Driven Growth & Lifecycle

Okta; Toronto (OH); On-site; USD 81,000 - 111,000; Full time

Job summary

Okta is seeking a Customer Success Operations Manager to design and optimize our CX systems, aligning global standards with regional execution to maximize Net Revenue Retention. You will partner with the AMER VP of Customer Success and collaborate with TAM, Renewals, Support, and Professional Services to drive growth.

You will establish operating rhythms, govern KPIs, and own the CS Management System, translating strategy into scalable regional execution across three pillars: KPIs, Standards,

Qualifications

• 7+ years of experience in GTM, CS, or revenue operations within SaaS/enterprise models.
• Experience with Salesforce; Gainsight is a plus.
• Strong analytical and quantitative skills with data-driven decision making.

Responsibilities

• Partner with Global Operations to define and maintain global CX standards.
• Own the CS Management System and operating rhythms across KPIs, standards, and cadences.
• Prepare and lead MBRs/QBRs for regional and global stakeholders.

Skills

GTM operations

Salesforce

Gainsight

Analytical skills

Cross-functional collaboration

AI tools

Data visualization

Tools

Salesforce

Gainsight

Job description

Okta is seeking a Customer Success Operations Manager to design and optimize our CX systems, aligning global standards with regional execution to maximize Net Revenue Retention. You will partner with the AMER VP of Customer Success and collaborate with TAM, Renewals, Support, and Professional Services to drive growth.

You will establish operating rhythms, govern KPIs, and own the CS Management System, translating strategy into scalable regional execution across three pillars: KPIs, Standards,