Scale Customer Success Manager – Identity & AI Security

Okta; Chicago (IL); On-site; USD 160,000 - 220,000; Full time

Job summary

Okta seeks an experienced Manager, Customer Success for the Scale CS Team in the United States. You will lead an early-career talent pool to deliver measurable customer outcomes with a pooled CS engagement model. You will mentor, coach, and drive Scale CS plays while overseeing health/adoption, renewal, and growth targets.

You will optimize processes with automation and AI, foster a high-performance culture, and collaborate across Okta’s functions to ensure customer success and retention.

Qualifications

• Bachelor’s degree or equivalent with 8+ years in customer success.
• Experience leading early-in-career teams and scaling CS is a plus.
• Strong communication and analytic skills; data-driven decision making.

Responsibilities

• Lead a Scale CS team to drive customer health, adoption, renewal and growth.
• Mentor and coach early-career CSMs; develop their skills and career paths.
• Execute Scale CS plays focused on security features, identity maturity, and feature adoption.
• Leverage AI to streamline workflows and increase team efficiency.
• Collaborate with Sales, Support, Product and CS Ops to ensure customer outcomes.
• Set clear goals, provide feedback and drive continuous process improvement.
• Be the point of contact to resolve customer issues and maintain high satisfaction.
• Partner with CS Operations and Digital Success to grow the Scale CS program.

Skills

Customer Success

Leadership

Coaching

Communication

Data-driven

Cross-functional

Education

Bachelor's degree

Job description

Okta seeks an experienced Manager, Customer Success for the Scale CS Team in the United States. You will lead an early-career talent pool to deliver measurable customer outcomes with a pooled CS engagement model. You will mentor, coach, and drive Scale CS plays while overseeing health/adoption, renewal, and growth targets.

You will optimize processes with automation and AI, foster a high-performance culture, and collaborate across Okta’s functions to ensure customer success and retention.