Scale CS Manager: 1,000+ Accounts, Data-Driven Growth

Ncontracts; Nashville (TN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with company match

Paid holidays

Mental Health Benefits

Volunteering time off

Job summary

Ncontracts is seeking an experienced Customer Success Manager to join our Scale team in Nashville, managing a portfolio of 1,000+ customers. You will lead strategies for adoption, retention, and expansion while coordinating with inside support to ensure outstanding service.

The role emphasizes data-driven decisions, automation, and scalable processes to optimize outcomes across a large base of smaller-contract customers. This is a full-time on-site position offering comprehensive benefits.

Qualifications

• 3+ years in B2B SaaS with high-volume, smaller-contract portfolio management.
• Proven ability to manage 1,000+ accounts with strong retention metrics.
• Experience with CS platforms and automation tools for high-volume, low-touch accounts.

Responsibilities

• Manage a portfolio of 1,000+ customers with health monitoring and outreach.
• Develop adoption, retention, and expansion strategies for smaller-contract accounts.
• Identify at-risk accounts via predictive analytics and automation.
• Coordinate with inside support to deliver exceptional customer experience.
• Use automation, AI, and dashboards to manage high-volume portfolios.

Skills

Portfolio management

Analytics

Communication skills

Automation tools

Tools

Gainsight

ChurnZero

Salesforce

HubSpot

Job description

Ncontracts is seeking an experienced Customer Success Manager to join our Scale team in Nashville, managing a portfolio of 1,000+ customers. You will lead strategies for adoption, retention, and expansion while coordinating with inside support to ensure outstanding service.

The role emphasizes data-driven decisions, automation, and scalable processes to optimize outcomes across a large base of smaller-contract customers. This is a full-time on-site position offering comprehensive benefits.