SBA Portfolio Servicing Officer I

FNB Corporation; Charlotte, Northern (NC, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

FNB Corporation in Charlotte, NC seeks an SBA Portfolio Servicing Officer to manage a portfolio of SBA loans, perform servicing actions, and ensure compliance with SBA guidelines. The role requires evaluating delinquencies, logging inquiries, and documenting actions in banking systems, providing solid client service and risk management.

Responsibilities include analyzing financials, preparing deferments, coordinating with Special Lending, and generating status reports.

Qualifications

• BA/BS required.
• 3+ years of relevant experience.
• Excellent communication skills, both written and verbal.
• Strong organizational and analytical abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Analyze financial statements and assessments for credit quality and loan grading.
• Handle customer service inquiries and log requests.
• Document loan files to support approved actions.
• Review credit reports affecting repayment ability and SBA loan guarantee.
• Prepare deferments for review and approval; retrieve credit files.
• Manage a portfolio of assigned loans and elevate past-due or unrecoverable debts as needed.

Skills

Communication skills

Customer service

Organizational skills

Analytical skills

Interpersonal skills

Education

Bachelor's degree

Job description

## SBA Portfolio Servicing Officer IApply: Charlotte, NC: Full time: Posted Today: 2026-02462## Primary Office Location:401 S Graham St. Charlotte, North Carolina. 28202.## **Join our team. Make a difference - for us and for your future.****Position Title:** SBA Portfolio Servicing Officer**Business Unit:** Commercial Banking**Reports to:** SBA Portfolio Servicing Manager **Position Overview:**This position is primarily responsible for managing a portfolio of SBA loans and performing all servicing actions as required by the Bank and SBA policies and procedures in order to maintain and preserve SBA Guaranty. The incumbent will evaluate delinquent loans based on sound financial information, recognize and use escalation techniques as appropriate and utilize all available information to quickly resolve past due loans. **Primary Responsibilities:**Analyzes financial statements/spreads, prepares recommendations regarding credit quality, loan grading, etc. Is responsible for customer service telephone calls and inquiries and logs, assigns and tracks all received requests. Documents loan files to support approved actions. Reviews credit reports and other documents affecting repayment ability or affecting payment of SBA loan guarantee. Prepares and submits deferments for review and approval. Retrieves credit file / review from underwriting software and original approval. Manages and services independently a portfolio of assigned loans. Exercises decision-making and authority to minimize organizational risk by leveraging operational controls. Determines whether proper course of action is permitted by the SBA, in accordance with SOP guidelines, federal regulations and the Bank’s SBA policy. Contributes to organizational projects and improvement initiatives. Elevates loans 60 days or greater past due, or where debt will not be recouped, to appropriate internal business unit.Generates collection letters to borrowers. Reconciles misapplied payments. Ensures mitigation strategy has been taken to collect and resolve debts. Prepares monthly status reports. Properly documents all collection efforts on appropriate banking systems. Conducts a thorough review of loan collateral and recommends the appropriate course of action to secure or dispose to mitigate Bank's exposure. Documents servicing file with recommendation. Act as liaisons and works closely with Special Lending. Complete customer requests such as draws, preparation of borrowing base certificates, etc.Manage the front end of multiple disbursement non-construction loans. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. **Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:**BA or BS **Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:**3 **Skills Required to Perform the Primary Responsibilities of this Position:**Excellent communication skills, both written and verbal Excellent customer service skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Ability to work and multi-task in a fast paced environment Ability to use general office equipment Ability to use a personal computer and job-related software **Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:**N/A **Physical Requirements or Work Conditions Beyond Traditional Office Work:**N/A