Saugatuck Resort - Front Desk Agent

Aimbridge-Hospitality; Saugatuck Township (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

401k

Employee Assistance Program

Job summary

Aimbridge Hospitality's Saugatuck Resort in Michigan is hiring a Front Desk Agent to deliver warm welcomes, smooth check-ins, and friendly farewells. You’ll be the face of the hotel, handling reservations and guest requests with professionalism.

Join our team to provide outstanding service using hotel management software and Microsoft Office, with opportunities to grow in a dynamic hospitality environment. Full-time position with benefits offered.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest service excellence including greeting guests, handling check-ins and check-outs, and addressing requests.
• Coordinate with staff to ensure smooth operations and guest satisfaction.
• Manage reservations and room assignments with accuracy and efficiency.
• Handle financial details related to front desk operations while maintaining organizational systems.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High School Diploma or Equivalent

Tools

Hotel Management Software

Microsoft Office

Job description

Saugatuck Resort - Front Desk Agent Aimbridge Hospitality

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION: