Customer Operations & Satellite Planning (COSP) Specialist

EVONA; Irvine (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

A dynamic satellite imagery company is seeking a detail-oriented Customer Operations & Satellite Planning Specialist to ensure smooth order management and customer communications for satellite imagery products. The ideal candidate will excel in customer service, be technically skilled in GIS/EO/SAR, and thrive in a fast-paced, collaborative environment. This role offers a salary range of $75,000 - $80,000 and is based in Irvine, CA.

Qualifications

• 1-3 years of B2B customer service experience.
• Fluent in written and spoken English.
• Ability to obtain U.S. Government security clearance.

Responsibilities

• Manage orders from submission to delivery of imagery and analytics products.
• Conduct quality control of acquired SAR imagery.
• Maintain direct communication with customers to keep them updated on order status.

Skills

Technical skills in GIS/EO/SAR

Customer service

Communication skills

Attention to detail

Interpersonal collaboration

Education

Bachelor’s degree in Geography, Earth Science, Environmental Science, or related field

Tools

Microsoft Office

Windows OS

Job description

Overview

Customer Operations & Satellite Planning (COSP) Specialist. My client is seeking a dynamic and detail-oriented COSP Specialist to join our growing team. In this role, you will ensure smooth order management and customer communications for satellite imagery and analytics products. The ideal candidate is technically skilled in GIS/EO/SAR, excels in customer service, and thrives in a fast-paced, collaborative environment. This role bridges internal technical teams and external customer needs, ensuring an outstanding customer experience from order submission to delivery.

Responsibilities

• Manage orders from submission to delivery of imagery and analytics products
• Prepare comprehensive feasibility studies for satellite imagery acquisition
• Plan satellite resources for acquiring SAR images
• Conduct quality control of acquired SAR imagery
• Maintain direct communication with customers (email, phone, or live chat) to keep them updated on order status, deliver performance reporting/analysis, and communicate any order updates
• Improve overall customer experience by holding regular business review calls with customers
• Resolve customer questions and concerns
• Coordinate and conduct service training to internal and external customers
• Collaborate with satellite operators, sales, analytics, product, and software engineering to resolve issues
• Improve processes and contribute to documentation
• Report to management on key performance metrics and anomalies
• Maintain a competent understanding of the company’s products, support, and services

Education/Qualifications/Certifications

Required

• Bachelor’s degree in Geography, Earth Science, Environmental Science, or related technical discipline
• 1-3 years of B2B customer service experience
• Familiarity with GIS and remote sensing concepts
• Strong communication skills and customer-centric mindset
• Attention to detail and high standards of accuracy
• Team player with strong interpersonal collaboration skills
• Comfortable working in a fast-paced, evolving scale-up environment
• Proficient in Microsoft Office and Windows OS
• Highly accountable and quality-focused
• Fluent in written and spoken English
• Ability to obtain U.S. Government security clearance

Preferred

• Experience with SAR (Synthetic Aperture Radar) technology
• Familiarity with EO (Earth Observation) tools like SNAP
• Understanding of customer service metrics and performance reporting
• Proficiency in additional languages

Details

• Salary: $75,000 - $80,000
• Location: Irvine, CA
• Employment type: Full-time
• Seniority level: Entry level
• Job function: Other
• Industries: Defense and Space Manufacturing and Space Research and Technology