SATCOM Engineer

RSC2, Inc.; Frederick (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Retirement plan with employer matching

Job summary

A certified professional services company in Frederick, MD is seeking a SATCOM Engineer to manage configurations and ensure system performance amidst heavy workloads. The ideal candidate should possess SATCOM knowledge, a 4-year degree or relevant experience, and an active Secret clearance. This full-time role includes troubleshooting, compliance with security policies, and ensuring customer satisfaction through effective issue resolution.

Qualifications

• Active Secret clearance required.
• 4 years of relevant professional experience needed.

Responsibilities

• Configure and manage PM Tactical Network iDirect Hubs.
• Establish SATCOM services according to ASAs and network diagrams.
• Troubleshoot performance issues and assist remote terminal operators.

Skills

SATCOM knowledge

Analytical skills

Problem-solving

Education

4-year degree in networking/telecommunications

Job description

Join to apply for the SATCOM Engineer role at RSC2, Inc.

Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provide world-class services to all types of customers. We uphold the integrity and quality of our work so you can expect only the best from us.

We are looking for a SATCOM Engineer to join our growing team in Fort Detrick, MD! The successful candidate will have the ability to work independently and follow through with requirements needing minimal guidance or supervision. He or she must be able to adjust to emergency situations and changing priorities while remaining composed and effective under pressure. Heavy workloads, time sensitive demands, and/or changing conditions are normal in this position. The successful candidate will be able to easily handle these complexities, while remaining tactful, diplomatic, considerate of the views of others, and effective as a team player.

Responsibilities

• Responsible for configuration, administration, management, and cyber security posture of the PM Tactical Network iDirect Hubs located at the five geographically dispersed Regional Hub Nodes (RHN) via the iDirect Global Network Management System (NMS) in direct mission support of US Army Soldiers with iDirect SATCOM terminal remotes.
• Establish Teleport and RHN SATCOM services IAW ASAs, GAAs, SAAs, Network Diagrams, and any other documentation from the GAIT NOC Mission Coordinator.
• Respond to and assist the Government in interpreting Army Service Authorizations (ASAs), Satellite Access Authorizations (SAAs), Commercial Satellite Service Request (CSSRs), and other documents authorizing use of GAIT iDirect satellite services.
• Provide troubleshooting assistance in concert with remote terminal operators and accomplish Tier II support requirements of all Teleport and RHN systems and equipment.
• Use strong analytical skills to examine system configurations for proper or improper configuration.
• Configure GAIT iDirect satellite Hub systems equipment to specifications by referring to mission configuration parameters.
• Configure, prepare, activate, and test GAIT iDirect satellite systems per service requests prior to start of any mission.
• Evaluate system performance issues including availability, utilization, throughput, and latency via the use of iBuilder, iMonitor, iSite, and other network management software.
• Correct deterioration or failure of any iDirect satellite network links that are causing degradation or loss of telecommunications service to the users.
• Comply with defined security policies and procedures.
• Monitor systems performance by observing monitoring and analysis tools, and perform troubleshooting of satellite remote terminal equipment problems.
• Input data into GAIT NSC tracking systems during dynamic mission loads.
• Support end users by providing troubleshooting and issue resolution assistance in a helpful and responsive manner.
• Ensure customer satisfaction through the resolution of all issues and problems reported.

Requirements

• Active Secret clearance.
• 4-year degree in networking/telecommunications or applicable work experience can be used as a substitute.
• 4 years of relevant professional experience.
• SATCOM knowledge.

Work Location

Frederick, MD

Employment Type

Full-time, Salary-Exempt

Benefits Package

We offer a top-tier benefits package which includes medical, dental, vision, PTO, employer matching retirement plan, and more!

EEO Statement

We are an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation to participate in the application or interview process, please contact us at [e-mail].