SATCOM Network Support Specialist with Security Clearance

RMantra Solutions; Clearfield (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

RMantra Solutions is seeking a technically skilled professional to support the Defense Information Systems Agency (DISA) ESGS, delivering 24/7/365 operational support for an advanced IP-based SATCOM network. You will handle ticketing, real-time monitoring, and remote access to assist DoD gateway facilities.

Responsibilities include configuring routers/switches/firewalls, managing SATCOM modems, and coordinating with DoD personnel to resolve network issues while maintaining baseline

Qualifications

• High school diploma and 2–4 years of experience.
• Active Secret security clearance required.
• Experience with SATCOM and MILSATCOM equipment.

Responsibilities

• Create and update tickets in DISA ticketing systems to aid problem tracking and resolution.
• Monitor network events and element management in real-time on a 24x7x365 basis.
• Configure routers, switches, firewalls, and voice equipment for IP networks.
• Support IP satellite modem configuration and issue resolution (option/boot/RSP files).
• Remotely access and de-access customers into IP/SATCOM networks; troubleshoot SATCOM/IP issues.

Skills

Ticketing systems

IP network support

SATCOM

Network troubleshooting

DoD protocols

Security clearance

Remote access

24/7 operations

Router/firewall config

Education

High school diploma

Tools

iDirect/Linkway/EBEM

SAA/GAAs

MILSATCOM encryption devices

Job description

Position Summary

This position supports the Defense Information Systems Agency (DISA) Enterprise SATCOM Gateway Services (ESGS), providing 24/7/365 technical and operational support to tactical customers accessing DoD Gateway facilities. Personnel shall provide support to an extremely complex IP-Based SATCOM network. Candidate will be “mission essential” and able to support rotating 12, 10, or 8hr shifts based upon the requirement and resources available. Responsibilities Qualifications Primary Responsibilities * Create and update tickets utilizing DISA ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our clients Baseband, IF and RF communications.

• Monitor network events and element management failures in real-time on a 24x7x365 basis.
• Perform IP network support to include configuration of routers, switches, firewalls and voice equipment.
• Perform IP satellite modem support to include configuration and issue of option/boot/RSP files.
• Remotely access and de-access customers into the IP/SATCOM networks
• Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
• Verify equipment is operating in the baseline configuration.
• Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).
• Ability to work in a 24/7 operations environment.
• Moderate experience with one or more of the following: Utilization of SAA/GAAs as a source documentation for network configuration.
• Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.
• Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
• Currently possess an active Secret security clearance.
• Ability to manage IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs

Required Education and Experience: High school diploma and 2-4 years of experience. IMMEDIATE INTERVIEWS: