SATCOM Network Support Specialist

Novul Solutions; Utah; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (10 days)

401(k) with 3% match

Healthcare PPO coverage

Job summary

A technology support firm in the United States seeks a SATCOM Network Support Specialist to provide 24/7 technical support for the Defense Information Systems Agency's SATCOM Gateway Services. Responsibilities include monitoring network operations, creating tickets, and troubleshooting various network elements. Candidates should hold a high school diploma with relevant experience, including DoD certification, and possess knowledge of SATCOM architecture. A comprehensive benefits package is offered, including paid time off and a robust 401(k) plan.

Qualifications

• DoD 8570 IAT Level II certification (Security+ CE or equivalent) by start date.
• Ability to manage IP over SATCOM using iDirect/Linkway/EBEM.
• Moderate knowledge of MILSATCOM encryption devices.

Responsibilities

• Monitor network events and element management failures.
• Create/update tickets in DISA ticketing applications.
• Configure/troubleshoot routers, switches, and firewalls.

Skills

Reliability

Operational discipline

Moderate experience with SAA/GAA

Education

High School diploma

Job description

Scott AFB, IL and HILL UT., United States | Posted on 02/10/2026

Job Description

We are seeking a mission-ready SATCOM Network Support Specialist to support the Defense Information Systems Agency (DISA) Enterprise SATCOM Gateway Services (ESGS) mission at Hill AFB, UT. This role provides 24/7/365 technical and operational support to tactical customers accessing DoD gateway facilities, working across an extremely complex IP-based SATCOM network. Candidates must be dependable, operationally disciplined, and comfortable supporting rotating shifts in a mission essential environment.

Key Responsibilities

• Monitor network events and element management failures in real time (24x7x365).
• Create/update tickets in DISA ticketing applications for customer issue tracking and resolution (Baseband, IF, RF).
• Configure/troubleshoot routers, switches, firewalls, and voice equipment.
• Configure/support IP satellite modems; issue option/boot/RSP files.
• Remotely access/de-access customers into IP/SATCOM networks.
• Troubleshoot SATCOM/IP issues with gateway facilities and deployed operators.
• Verify equipment remains in baseline configuration.

Requirements

Basic Qualifications

• HS diploma + 2–4 years of relevant experience.
• DoD 8570 IAT Level II certification (Security+ CE or equivalent) by start date.
• Ability to work rotating shifts in a 24/7 operations environment.
• Moderate experience/knowledge in one or more: SAA/GAA documentation, MILSATCOM encryption devices, SATCOM architecture & signal flow.
• Ability to manage IP over SATCOM using iDirect/Linkway/EBEM or equivalent FM‑TDMA hubs.

Core Benefits

• Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
• Payroll: Paid Bi-Monthly.
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
• Individual or company-wide performance and recognition awards (Quarterly
• UNITED HEALTHCARE PPO, extensive national coverage.
• Eligible on the first of the month, immediately after the start date.
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

Quality of Life Benefits

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
• Receipts must be submitted by the close of business on the 25th of each month.
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.