SATCOM IP Network Support Analyst

Leidos; Clearfield (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

Leidos is seeking a Network Support Analyst to work at Hill AFB, UT. The position involves monitoring network events, resolving customer issues, and supporting IP/SATCOM networks in a 24x7 operations environment.

Applicants must possess an active Secret security clearance, relevant certifications, and a high school diploma with 2-4 years of experience. This is a vital role in providing support for DISA-provided GIG capabilities.

Qualifications

• Must have U.S. citizenship.
• Ability to work in a 24/7 operations environment.
• Moderate understanding of SATCOM encryption devices.

Responsibilities

• Create and update tickets for customer problems.
• Monitor network events and element-management failures.
• Perform IP network support, including device configuration.

Skills

Active Secret security clearance

DoD-8570 IAT Level 2 certification

IP network support

Monitoring network events

Experience with SATCOM architecture

Education

High school diploma

Job description

Job Summary

Position: Network Support Analyst

Location: Hill AFB, UT

Employer: Defense Information Systems Agency (DISA) via Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II). Supports DISA-provided GIG capabilities in a 24x7 DISA Global Operations Center (DGOC).

Primary Responsibilities

• Create and update tickets using DISA ticketing applications to track and resolve customer problems involving network aspects of baseband, IF, and RF communications.
• Monitor network events and element‑management failures in real time on a 24x7x365 basis.
• Perform IP network support, including configuration of routers, switches, firewalls, and voice equipment.
• Provide IP satellite modem support, including configuration and issuance of option/boot/RSP files.
• Remotely access and de‑access customers into the IP/SATCOM networks.
• Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
• Verify equipment operates in its baseline configuration.
• Remotely deploy global equipment configurations at DoD SATCOM Gateways using Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).

Basic Qualifications

• U.S. citizenship required.
• Active Secret security clearance required at hire.
• Must have DoD‑8570 IAT Level 2 baseline certification (Security+ CE or equivalent) at start date.
• Ability to work in a 24/7 operations environment.
• Moderate experience with SAA/GAAs documentation for network configuration.
• Moderate understanding and experience with MILSATCOM encryption devices.
• Moderate understanding and experience with SATCOM architecture and signal flow.
• Experience managing IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM‑TDMA hubs.

Required Education and Experience

• High school diploma and 2–4 years of relevant experience.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider qualified applicants with criminal histories consistent with relevant laws.