SATCOM Network Support Specialist - DoD, 24/7

RMantra Solutions Inc.; Riverdale (UT); On-site; USD 55,000 - 90,000; Full time

Job summary

RMantra Solutions Inc. seeks a technician to support DISA ESGS with 24/7/365 operational support for an IP-based SATCOM network. The role involves rotating 12/10/8 hour shifts and remote access to DoD gateways.

Key duties include ticketing in DISA systems, real-time monitoring, configuring routers, switches, firewalls, SATCOM modems, and assisting deployed operators to resolve issues while maintaining baseline configurations. Active clearance required.

Qualifications

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Active Secret security clearance is required.
• High school diploma with 2–4 years of related experience.
• Experience in IP/SATCOM network configuration and troubleshooting.
• Ability to operate in a 24/7 environment.
• Familiarity with MILSATCOM encryption devices and SATCOM architecture.

Responsibilities

• Create and update tickets in DISA systems for SATCOM network issues.
• Monitor network events 24/7 and troubleshoot failures.
• Configure routers, switches, firewalls, and voice equipment.
• Configure SATCOM modems; manage option/boot/RSP files.
• Remotely access and manage customer IP/SATCOM networks.
• Coordinate with DoD SATCOM Gateways to resolve issues.
• Verify equipment operates in baseline configuration.
• Provide configurations via SAA/GAA as required.

Skills

IP networking

SATCOM systems

Technical troubleshooting

Security+ CE awareness

Education

High school diploma

DoD-8570 IAT Level 2 Certification (Security+ CE, or equivalent)

Tools

iDirect/Linkway/EBEM FM-TDMA hubs

DoD SATCOM gateways

Job description

RMantra Solutions Inc. seeks a technician to support DISA ESGS with 24/7/365 operational support for an IP-based SATCOM network. The role involves rotating 12/10/8 hour shifts and remote access to DoD gateways.

Key duties include ticketing in DISA systems, real-time monitoring, configuring routers, switches, firewalls, SATCOM modems, and assisting deployed operators to resolve issues while maintaining baseline configurations. Active clearance required.