SAP SAM Functional Consultant

System One; Riverview (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in workforce solutions seeks an SAP SAM Functional Consultant to manage user incidents globally. The ideal candidate will have extensive SAP experience, strong problem-solving abilities, and effective communication skills, contributing to a dynamic and supportive work environment.

Benefits

Health and welfare benefits

401(k) participation

Qualifications

• 10+ years of relevant SAP experience required.
• Extensive experience with SAP Plant Maintenance and SAM application.
• Multilingual in English and Portuguese.

Responsibilities

• Investigate and resolve user incidents related to SAP’s SAM application.
• Document resolutions and maintain knowledge base articles.
• Ensure incidents are resolved within SLAs with high satisfaction.

Skills

Analytical skills

Problem-solving skills

Effective communication

Cross-functional collaboration

Critical thinking

Ownership of issues

Adaptability

Tools

ServiceNow

Job description

Job Title: SAP SAM Functional Consultant
Location: Riverview, FL

Type: Contract
Compensation:
Contractor Work Model: Remote

This role is responsible for investigating and resolving user incidents related to SAP’s Service and Asset Manager (SAM) application. This role would support users globally in countries speaking English and Portuguese.

Monitor and manage incoming SAM-related incidents inServiceNow.

Perform initial triage, root cause analysis, and resolution of user issues.

Collaborate with SAP functional and technical teams to escalate and resolve complex issues.

Document troubleshooting steps, resolutions, and user communications.

Ensure incidents are resolved within defined SLAs and with high user satisfaction.

Maintain knowledge base articles and contribute to continuous improvement of support processes.Stay current with SAP SAM 2405 updates, patches, and best practices.

10+ years of relevant SAP experience is required.

Extensive experience with SAP Plant Maintenance processes and SAM application.

Experience using the ServiceNow platform for incident management.

Strong understanding of SAP configuration and customization.

Excellent analytical and problem-solving skills.

Effective communication and interpersonal skills.

Ability to work collaboratively with cross-functional teams.

Ability to manage customer requirements and scope discussions.

Excellent verbal, written, listening, and presentation communication skills.

Highly organized.

Ability to adapt to a continually changing business and work environment and manage multiple priorities.

Demonstrated critical thinking and decision-making skills.

Multilingual English and Portuguese.

Ability to take ownership of a problem and drive it to resolution.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-
#LI-
#DI-

Ref: #275-Eng Kansas City
#LI-JM4